Appendix B Case Study: Troubleshooting Cisco Unified IP Phone Calls
Troubleshooting Intercluster Cisco Unified IP Phone Calls
16:05:33.484 CCMStationD - stationOutputSetLamp stim: 9=Line instance=1 lampMode=LampOn tcpHandle=0x4fbbc30
In the following traces, the user dials the called number (2000) of the Cisco Unified IP Phone, and the process of digit analysis tries to match the number.
16:05:33.484 CCMDigit analysis: match(fqcn="", cn="1001", pss="", dd="")
16:05:33.484 CCMDigit analysis: potentialMatches=PotentialMatchesExist
16:05:35.921 CCMDigit analysis: match(fqcn="", cn="1001", pss="", dd="2")
16:05:35.921 CCMDigit analysis:potentialMatches=ExclusivelyOffnetPotentialMatchesExist 16:05:36.437 CCMDigit analysis: match(fqcn="", cn="1001", pss="", dd="20") 16:05:36.437 CCMDigit analysis:potentialMatches=ExclusivelyOffnetPotentialMatchesExist 16:05:36.656 CCMDigit analysis: match(fqcn="", cn="1001", pss="", dd="200") 16:05:36.656 CCMDigit analysis:potentialMatches=ExclusivelyOffnetPotentialMatchesExist 16:05:36.812 CCMDigit analysis: match(fqcn="", cn="1001", pss="", dd="2000")
The digit analysis has now completed, and the results appear in the following traces. It is important to note that the following PotentialMatches=NoPotentialMatchesExist reference indicates that the Cisco Unified CallManager cannot match this directory number. Finally, a reorder tone gets sent to the calling party (1001), which is followed by an
16:05:36.812 CCMDigit analysis: analysis results 16:05:36.812 CCMPretransformCallingPartyNumber=1001 CallingPartyNumber=1001
DialingPattern=2XXX
DialingRoutePatternRegularExpression=(2XXX)
PotentialMatches=NoPotentialMatchesExist
CollectedDigits=2000
16:05:36.828 CCMStationD - stationOutputCallInfo CallingPartyName=1001, CallingParty=1001, CalledPartyName=, CalledParty=2000, tcpHandle=0x4fbbc30 16:05:36.828 CCMStationD - stationOutputStartTone: 37=ReorderTone tcpHandle=0x4fbbc30 16:05:37.953 CCMStationInit - InboundStim - OnHookMessageID tcpHandle=0x4fbbc30
Troubleshooting Guide for Cisco Unified CallManager Release 5.0(2)
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