Cisco Systems VG202 Troubleshooting, Command Purpose, Symptom Possible Cause Corrective Action

Chapter 4 Powering On the Voice Gateway and Performing the Initial Configuration

Troubleshooting

	Command	Purpose
Step 1
	VG# show running-config	Displays the current operating configuration, including any
		changes you have just made.
Step 2
	VG# show startup-config	Displays the configuration currently stored in NVRAM.
Step 3
	VG# copy running-config startup-config	Writes the current running configuration to NVRAM, where it
		overwrites the startup configuration and becomes the new startup
		configuration.
		Note If you reboot the Cisco VG202, Cisco VG202XM,
		Cisco VG204, or Cisco VG204XM voice gateway or turn
		off the power before you complete this step, you lose the
		configuration.

Troubleshooting

This section describes possible mechanical problems and corrective actions.

Before You Begin

If there appears to be a malfunction, first check all cables and connections.

Table 4-1	Troubleshooting the Cisco VG202, Cisco VG202XM, Cisco VG204, or Cisco VG204XM Voice Gateway
Symptom		Possible Cause	Corrective Action
OK LED is off		Faulty DC cable	Check or replace the cable.
		Faulty DC power supply	Check or replace the DC power supply.
			Check that the DC is plugged in.
			Check that the AC cable is plugged in.
		Faulty power source	Check or correct the input power.
		Faulty internal power supply	Contact Cisco1 or your Cisco reseller.
Unit shuts off after operating for some time		Overheating	Check ventilation.
		Faulty voice gateway	Contact Cisco1 or your Cisco reseller.
Console screen display freezes		Console fault	Reset or replace the console.
		Software error	Repeat the power-on procedure.
		Faulty voice gateway	Contact Cisco1 or your Cisco reseller.

1. See the “Obtaining Documentation and Submitting a Service Request” section on page vii.

Cisco VG202, Cisco VG202XM, Cisco VG204, and Cisco VG204XM Voice Gateways Hardware Installation Guide

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