4Troubleshooting
This chapter explains corrective actions taken when the printer malfunctions or when an error message is displayed.
Items to check when a malfunction occurs
When the printer malfunctions during operation, take corrective action with reference to the following table. If the corrective action does not solve the problem, consult with the service personnel at the dealer where you purchased the printer.
Indication | Check |
| Corrective action | ||
The LED do not light | 1) | Is the plug of the power | 1) | Insert the plug of the power cord | |
up when printer |
| cord correctly inserted into |
| correctly in the electric outlet. | |
power is connected. |
| the electric outlet? |
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| 2) | Is the connector of the | 2) | Insert the connector of the power cord | |
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| power | cord correctly |
| correctly into the power inlet of the |
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| inserted into the power |
| printer. | |
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| inlet of the printer? |
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| 3) | I s t h e | p ow e r c o rd | 3) | Replace the power cord. Consult with |
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| damaged? |
| the dealer where the printer was | |
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| purchased to make sure you obtain a |
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| cord made especially for the printer. |
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| Note: Do not use any power cord |
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| except one made especially for the |
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| printer. |
| 4) | Is power supplied to the | 4) | Check to make sure power is supplied | |
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| electric outlet the printer |
| to the outlet. If there are any problems, | |
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| is connected to? |
| make sure power is supplied to the | |
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| building. Or find out if a power failure |
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| has occurred. |
| 5) | Is the main fuse in the | 5) | If necessary, replace the main fuse in | |
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| building’s fuse box burnt |
| the building’s fuse box, and reset the | |
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| out? |
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| main breaker. Ask a qualified |
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| serviceman to carry out the |
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| replacement. |
Paper is feeding, but | 1) | Is the thermal printhead | 1) If it is dirty, remove the dirt with the | ||
nothing is printed. |
| dirty? |
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| attached head cleaner. |
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| Is a label stuck to the |
| If a label is stuck to the thermal | |
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| head? |
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| printhead remove it. |
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| Note: Do not use a metal object to |
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| remove a label stuck to the inside of |
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| the printer. (This may damage the |
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| thermal printhead.) If adhesive label |
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| material is stuck to the thermal |
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| printhead, remove it with a soft cloth |
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| soaked in ethyl alcohol. |
| 2) | Is the | recommended | 2) Use the recommended ribbon or a | |
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| ribbon or a ribbon of the |
| ribbon of the same type. | |
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| same type used? |
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The printer is not | 1) | Are the media and the | 1) Correctly set the media and the ribbon. | ||
printing neatly. |
| ribbon correctly set? |
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| 2) | Is the printing density too | 2) | Set the appropriate printing density | |
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| high or too low? |
| using the menu or control software. | |
| 3) | Is the platen dirty? | 3) If it is dirty, clean it with ethyl alcohol. | ||
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| Is it deformed? |
| If it is deformed, replace it. | |
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| Note: Consult with the dealer that |
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| supplied the printer concerning the |
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| replacement. |
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