Warranty and Service Information
Warranty and Repair Policy
The openGear 9252 is warranted to be free of any defect with respect to performance, quality, reliability, and workmanship for a period of FIVE (5) years from the date of shipment from our factory. In the event that your openGear 9252 proves to be defective in any way during this warranty period, Cobalt Digital Inc. reserves the right to repair or replace this piece of equipment with a unit of equal or superior performance characteristics.
Should you find that this openGear 9252 has failed after your warranty period has expired, we will repair your defective product should suitable replacement components be available. You, the owner, will bear any labor and/or part costs incurred in the repair or refurbishment of said equipment beyond the FIVE (5) year warranty period.
In no event shall Cobalt Digital Inc. be liable for direct, indirect, special, incidental, or consequential damages (including loss of profits) incurred by the use of this product. Implied warranties are expressly limited to the duration of this warranty.
This openGear 9252 User Manual provides all pertinent information for the safe installation and operation of your openGear Product. Cobalt Digital policy dictates that all repairs to the openGear 9252 are to be conducted only by an authorized Cobalt Digital factory representative. Therefore, any unauthorized attempt to repair this product, by anyone other than an authorized Cobalt Digital factory representative, will automatically void the warranty. Please contact Cobalt Digital Technical Support for more information.
In Case of Problems
Should any problem arise with your openGear 9252, please contact the Cobalt Digital Technical Support Department. (Contact information is supplied at the end of this publication.)
A Return Material Authorization number (RMA) will be issued to you, as well as specific shipping instructions, should you wish our factory to repair your openGear 9252. If required, a temporary replacement module will be made available at a nominal charge. Any shipping costs incurred will be the responsibility of you, the customer. All products shipped to you from Cobalt Digital Inc. will be shipped collect.
The Cobalt Digital Technical Support Department will continue to provide advice on any product manufactured by Cobalt Digital Inc., beyond the warranty period without charge, for the life of the equipment.
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