Compaq 2000 Series 7-18 Troubleshooting

7-18 Troubleshooting

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File Name Ch7.doc Part Number 278019-002

Worldwide Telephone Numbers

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Location Country Code Telephone Number

Mexico

General Information +52 -5-229-7900

Technical Support +52 -5-229-7910

PaqFax +52 -5-229-7920

Netherlands

General Information 0182-565805

Presario Customer Support* 06-32023091 (Dfl. 0.75/min)

Presario Fax* 06-8212391 (Dfl. 0.40/min)

Customer Support for all other products* 06-91681616 (Dfl. 0.75/min)

Fax for all other products* 06-8991116 (Dfl. 0.40/min)

QuickLine Bulletin Board 0182-572366

New Zealand

General Information 64-9-307-3969

Norway

General Information +47 -22-07-20-20

Technical Support +47 -22-07-20-20

Poland

General Information +48 -22-630-3535

Technical Support +48 -22-630-3535

Portugal

General Information +351 -1-412-8400

Technical Support +351 -1-412-8460

Russia

General Information +7 -095-967-1700

Technical Support +7 -095-967-1700

* Toll-free, domestic telephone number

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Contents

Main Page Notice Reference Guide Page preface USING THIS GUIDE Symbols and Conventions ! Environmental Commitment chapter 1 COMPUTER AT A GLANCE Features Page Page Page Front Panel Components Desktop Front Panel Components Desktop Front Panel Components Ref. Component Function ! Page Minitower Front Panel Components ! Rear Panel Connectors Desktop Rear Panel Connectors Desktop Rear Panel Connectors Ref. Component Function Minitower Rear Panel Connectors Minitower Rear Panel Components Drive Positions Desktop Drive Positions Minitower Drive Positions File Name Ch1.doc Part Number 278019-002 The Compaq Enhanced Keyboard keys: Compaq Enhanced Keyboard Layout Compaq Enhanced Keyboard Features and Functions Ref. Key Function Using the Mouse Cleaning the Mouse Caring for Your Computer Page chapter 2 PROTECTING INFORMATION ON THE Security Features Physical Security Installing the Cable Lock Provision Password Security Establishing a Power-On Password Establishing a Setup Password Entering a Password Changing a Password Deleting a Password Clearing a Power-On Password National Keyboard Delimiter Characters Advanced Security Management QuickLock/ QuickBlank Enabling QuickLock and QuickBlank Disabling the Keyboard and Mouse Interface Enabling the Keyboard and Mouse Interface Flash ROM Protecting Your Software chapter 3 USING COMPAQ SOFTWARE Software Configuration and Diagnostic Utilities Using the Compaq Utilities Menu Computer Setup Page Button Configuration Option Description Built-In Devices Add-In Devices Security Management Computer Checkup (TEST) Page View System Information (INSPECT) Create Diagnostics Diskettes Changing Monitor Type and Customizing the Display Enhanced 64-Bit Graphics Controller Matrox MGA-1064 SG Graphics Accelerator Configuring Your Display Using Windows NT Page Intelligent Manageability Asset Management Enhanced Compaq Insight Personal Edition (Compaq Diagnostics for Windows) Using Compaq Insight Personal Edition Fault Management SMART II Hard Drive Fault Prediction ECC Fault Prediction and Prefailure Warranty Monitor Fault Diagnosis Proactive Backup Surge-Tolerant Power Supply Security Management Configuration Management Remote ROM Flash Upgrading Flash ROM FailSafe Boot Block ROM Keyboard Light Combinations Remote Security Management Replicated Setup Using Replicated Setup Enhanced Support Software CD and World Wide Web Site Page Compaq Integrated Software Universal Driver Manager Integration Management Desktop Management Interface Compaq Insight Manager and the Insight Management Agents Compaq Desktop Management Solutions Partners Program Systems Management Partners Program Protecting Your Software Ordering Backup Diskettes chapter 4 USING THE CD-ROM DRIVE Using the Slot-Load CD-ROM Drive Using CD-ROM Software Audio Compact Discs CD-ROM Drive Precautions chapter 5 UPGRADING THE DESKTOP Sequence Page Removing the Computer Cover Removing the Front Bezel Removing the Drive Cage An Inside View of the Computer features of the computer. Page Expansion Board Page Page Page Upgrading the Pentium Processor Page Adding System Memory Page Page Installing Optional Cache Memory (Pentium Systems Only) Upgrading Graphics Capabilities Upgrading the Enhanced 64-bit Graphics Controller Upgrading the Matrox Embedded Performance Graphics Accelerator Additional Drive Using the Cable-Select Feature with Ultra ATA Devices Installing a 5.25-Inch Drive into a 5.25-Inch Drive Bay Page Page Installing a 3.5-Inch Drive into a 5.25-Inch Drive Bay Page Page Page Page Page chapter 6 UPGRADING THE MINITOWER Sequence Page Page Removing the Computer Cover Removing the Front Bezel An Inside View of the Computer Page Removing the Riser Brace Expansion Board Page Upgrading the Pentium Processor Page Adding System Memory Page Page CAUTION: Page Upgrading Graphics Capabilities Upgrading the Enhanced 64-Bit Graphics Controller Upgrading the Matrox Embedded Performance Graphics Accelerator Additional Drive Using the Cable-Select Feature with Ultra ATA Devices Installing a 5.25-Inch Drive into a 5.25-Inch Drive Bay Page Page Installing a 3.5-Inch Drive into a 5.25-Inch Drive Bay Page Page Page Page chapter 7 T Helpful Hints Messages on the Screen Reference Guide 7-3 Solving Minor Problems Solving Power Problems 7-4 Troubleshooting Solving Disk Problems following table: Solving Display Problems that came with your monitor and to the common causes and solutions listed in the following table: 7-6 Troubleshooting ANSI.SYS Reference Guide 7-7 7-8 Troubleshooting Solving Printer Solving Printer Problems Solving Hardware Solving Hardware Installation Problems 7-10 Troubleshooting Solving Memory Problems solutions are listed in the following table: Solving Memory Problems Solving CD-ROM Solving CD-ROM Problems Page Contacting Compaq Customer Support Worldwide Telephone Numbers 7-14 Troubleshooting Reference Guide 7-15 7-16 Troubleshooting Reference Guide 7-17 7-18 Troubleshooting Reference Guide 7-19 Page appendix A AGENCY REGULATORY NOTICES Federal Communications Commission Notice Modifications Cables Mouse Declaration of ConformityUnited States Only Canadian Notice Avis Canadien German Ergonomics Notice EPA Energy Star Compliance European Notice U.S. REGULATIONS CLASS 1 LASER PRODUCT Laser Safety CDRH Regulations ! LASER INFO Japanese Notice Battery Replacement Notice ! Power Cord Set Requirements General Requirements Country-Specific Requirements Power Cord Set Requirements - By Country Notes: U.S. and Foreign Patents B-1 appendix B S Desktop System Specifications U. S. Metric B-2 Minitower System Specifications U. S. Metric Diskette Drive B-4 EIDE and Ultra ATA Hard Drives 2.1-GB 3.2-GB 16X Max CD-ROM Drive B-6 24X Max CD-ROM Drive B-7 Audio System Compaq Enhanced Keyboard U.S. Metric B-8 2-Button Mouse U.S. Metric Supported Graphics Resolutions Page C-1 appendix C ERROR MESSAGES C-2 Error Messages C-3 C-4 Error Messages Page Page D-1 appendix D CONNECTOR PIN ASSIGNMENTS Keyboard Interface Pointing Device Interface D-2 Connector Pin Assignments Parallel Interface D-3 Serial Interface Universal Serial Bus (USB) Connector D-4 Connector Pin Assignments Monitor Interface appendix E SYSTEM BOARD JUMPERS AND S ! Setting Processor Speed Setting Processor Speed (Switch SW1) Setting Processor Speed (Switch SW2) Setting Power-On Password Jumpers Clearing Configuration Memory Page appendix F SHIPPING YOUR COMPUTER Page appendix G ELECTROSTATIC DISCHARGE Preventing Electrostatic Damage Grounding Methods Page appendix H INSTALLING A NEW BATTERY Page Page Page !