Compaq 2000 Series - page 63

3-28 Using Compaq Software

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File Name Ch3 Part Number 278019-002

■ A version of Microsoft Windows 95 or Microsoft Windows

NT Workstation that is different from the version included

with your computer

Compaq has made the task of locating, accessing, evaluating,

and installing the latest support software easier. There are three

methods you can use to access support software:

■ You can order the Support Software CD for Compaq

Desktop, Portable, and Workstation Products. This compact

disc contains the latest device drivers, utilities, and flashable

ROM images needed to run MS-DOS, Microsoft Windows

3.1, Windows 95, Windows NT Workstation, and IBM

OS/2 on your Compaq commercial desktop product.

■ You can download the software from the Compaq World

Wide Web site (www.compaq.com).

✎Both the CD and the web site include The Locator with

Decision Support, a comprehensive listing of the device

drivers, utilities, flashable ROM images, and more,

categorized by operating system, personal computer

family, and model for easy retrieval. Decision Support

provides detailed information for each piece of support

software, including descriptions, features, enhancements,

dependencies, and update criticalities.

■ You can purchase backup diskettes.

If you choose to purchase the Support Software CD, you have

two options:

■ You can purchase a single CD-ROM that gives you one-

time access to the latest support software (North America

only, Compaq part number 272505-001).

■ You can purchase a yearly subscription that delivers up to

12 monthly CD-ROMs (Compaq part number 183426-xxx).

The annual subscription ensures your continuous access to the

latest developments.

To order the CD or backup diskettes, call the appropriate

number found in the “Worldwide Telephone Numbers” table in

Chapter 7, “Troubleshooting.”

Contents

Main Page Notice Reference Guide Page preface USING THIS GUIDE Symbols and Conventions ! Environmental Commitment chapter 1 COMPUTER AT A GLANCE Features Page Page Page Front Panel Components Desktop Front Panel Components Desktop Front Panel Components Ref. Component Function ! Page Minitower Front Panel Components ! Rear Panel Connectors Desktop Rear Panel Connectors Desktop Rear Panel Connectors Ref. Component Function Minitower Rear Panel Connectors Minitower Rear Panel Components Drive Positions Desktop Drive Positions Minitower Drive Positions File Name Ch1.doc Part Number 278019-002 The Compaq Enhanced Keyboard keys: Compaq Enhanced Keyboard Layout Compaq Enhanced Keyboard Features and Functions Ref. Key Function Using the Mouse Cleaning the Mouse Caring for Your Computer Page chapter 2 PROTECTING INFORMATION ON THE Security Features Physical Security Installing the Cable Lock Provision Password Security Establishing a Power-On Password Establishing a Setup Password Entering a Password Changing a Password Deleting a Password Clearing a Power-On Password National Keyboard Delimiter Characters Advanced Security Management QuickLock/ QuickBlank Enabling QuickLock and QuickBlank Disabling the Keyboard and Mouse Interface Enabling the Keyboard and Mouse Interface Flash ROM Protecting Your Software chapter 3 USING COMPAQ SOFTWARE Software Configuration and Diagnostic Utilities Using the Compaq Utilities Menu Computer Setup Page Button Configuration Option Description Built-In Devices Add-In Devices Security Management Computer Checkup (TEST) Page View System Information (INSPECT) Create Diagnostics Diskettes Changing Monitor Type and Customizing the Display Enhanced 64-Bit Graphics Controller Matrox MGA-1064 SG Graphics Accelerator Configuring Your Display Using Windows NT Page Intelligent Manageability Asset Management Enhanced Compaq Insight Personal Edition (Compaq Diagnostics for Windows) Using Compaq Insight Personal Edition Fault Management SMART II Hard Drive Fault Prediction ECC Fault Prediction and Prefailure Warranty Monitor Fault Diagnosis Proactive Backup Surge-Tolerant Power Supply Security Management Configuration Management Remote ROM Flash Upgrading Flash ROM FailSafe Boot Block ROM Keyboard Light Combinations Remote Security Management Replicated Setup Using Replicated Setup Enhanced Support Software CD and World Wide Web Site Page Compaq Integrated Software Universal Driver Manager Integration Management Desktop Management Interface Compaq Insight Manager and the Insight Management Agents Compaq Desktop Management Solutions Partners Program Systems Management Partners Program Protecting Your Software Ordering Backup Diskettes chapter 4 USING THE CD-ROM DRIVE Using the Slot-Load CD-ROM Drive Using CD-ROM Software Audio Compact Discs CD-ROM Drive Precautions chapter 5 UPGRADING THE DESKTOP Sequence Page Removing the Computer Cover Removing the Front Bezel Removing the Drive Cage An Inside View of the Computer features of the computer. Page Expansion Board Page Page Page Upgrading the Pentium Processor Page Adding System Memory Page Page Installing Optional Cache Memory (Pentium Systems Only) Upgrading Graphics Capabilities Upgrading the Enhanced 64-bit Graphics Controller Upgrading the Matrox Embedded Performance Graphics Accelerator Additional Drive Using the Cable-Select Feature with Ultra ATA Devices Installing a 5.25-Inch Drive into a 5.25-Inch Drive Bay Page Page Installing a 3.5-Inch Drive into a 5.25-Inch Drive Bay Page Page Page Page Page chapter 6 UPGRADING THE MINITOWER Sequence Page Page Removing the Computer Cover Removing the Front Bezel An Inside View of the Computer Page Removing the Riser Brace Expansion Board Page Upgrading the Pentium Processor Page Adding System Memory Page Page CAUTION: Page Upgrading Graphics Capabilities Upgrading the Enhanced 64-Bit Graphics Controller Upgrading the Matrox Embedded Performance Graphics Accelerator Additional Drive Using the Cable-Select Feature with Ultra ATA Devices Installing a 5.25-Inch Drive into a 5.25-Inch Drive Bay Page Page Installing a 3.5-Inch Drive into a 5.25-Inch Drive Bay Page Page Page Page chapter 7 T Helpful Hints Messages on the Screen Reference Guide 7-3 Solving Minor Problems Solving Power Problems 7-4 Troubleshooting Solving Disk Problems following table: Solving Display Problems that came with your monitor and to the common causes and solutions listed in the following table: 7-6 Troubleshooting ANSI.SYS Reference Guide 7-7 7-8 Troubleshooting Solving Printer Solving Printer Problems Solving Hardware Solving Hardware Installation Problems 7-10 Troubleshooting Solving Memory Problems solutions are listed in the following table: Solving Memory Problems Solving CD-ROM Solving CD-ROM Problems Page Contacting Compaq Customer Support Worldwide Telephone Numbers 7-14 Troubleshooting Reference Guide 7-15 7-16 Troubleshooting Reference Guide 7-17 7-18 Troubleshooting Reference Guide 7-19 Page appendix A AGENCY REGULATORY NOTICES Federal Communications Commission Notice Modifications Cables Mouse Declaration of ConformityUnited States Only Canadian Notice Avis Canadien German Ergonomics Notice EPA Energy Star Compliance European Notice U.S. REGULATIONS CLASS 1 LASER PRODUCT Laser Safety CDRH Regulations ! LASER INFO Japanese Notice Battery Replacement Notice ! Power Cord Set Requirements General Requirements Country-Specific Requirements Power Cord Set Requirements - By Country Notes: U.S. and Foreign Patents B-1 appendix B S Desktop System Specifications U. S. Metric B-2 Minitower System Specifications U. S. Metric Diskette Drive B-4 EIDE and Ultra ATA Hard Drives 2.1-GB 3.2-GB 16X Max CD-ROM Drive B-6 24X Max CD-ROM Drive B-7 Audio System Compaq Enhanced Keyboard U.S. Metric B-8 2-Button Mouse U.S. Metric Supported Graphics Resolutions Page C-1 appendix C ERROR MESSAGES C-2 Error Messages C-3 C-4 Error Messages Page Page D-1 appendix D CONNECTOR PIN ASSIGNMENTS Keyboard Interface Pointing Device Interface D-2 Connector Pin Assignments Parallel Interface D-3 Serial Interface Universal Serial Bus (USB) Connector D-4 Connector Pin Assignments Monitor Interface appendix E SYSTEM BOARD JUMPERS AND S ! Setting Processor Speed Setting Processor Speed (Switch SW1) Setting Processor Speed (Switch SW2) Setting Power-On Password Jumpers Clearing Configuration Memory Page appendix F SHIPPING YOUR COMPUTER Page appendix G ELECTROSTATIC DISCHARGE Preventing Electrostatic Damage Grounding Methods Page appendix H INSTALLING A NEW BATTERY Page Page Page !