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Compaq 228399-373 manual CD-ROM, CD-RW, or DVD-ROM

Models: 228399-373

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Symptom

CD-ROM, CD-RW, or DVD-ROM drive cannot read a disc or takes too long to start.

Recording audio CDs is difficult or impossible.

CD-ROM, CD-RW, or DVD-ROM

Problem		Solution
CD has been inserted	Reinsert the CD with the label facing the proper
upside down.	direction.

The DVD-ROM drive	Wait at least 30 seconds to let the DVD-ROM
will take longer to start	drive determine the type of media being played.
because it has to	If the disc still does not start, read the other
determine the type of	solutions listed in this topic.
media being played,
such as audio or video.
CD or DVD disc is dirty.	Clean CD or DVD with a CD cleaning kit, which is
	available in most computer stores.

Windows does not	1.	On the Windows taskbar, click Start, point to
detect CD-ROM or		Settings, and then click Control Panel. The
DVD-ROM driver.		Control Panel window is displayed.
	2.	Double-click the System icon. The System
		Properties dialog box is displayed.
	3.	Click the Device Manager tab.
	4.	Click the plus sign next to the CD or DVD
		drive, and select the installed driver.
	5.	Click the Remove button, and click OK twice.
	6.	Restart your computer, and let Windows
		detect the CD or DVD driver.
Wrong or poor quality	Verify that you are using the correct media for
media type.	the drive.
	Try a different brand of media. Quality varies
	widely between manufacturers.

Note: See online Help in the Easy CD Creator software for detailed troubleshooting tips.

6-6 NEED SOME HELP?

MY PRESARIO—GETTING STARTED

Image 59

Compaq 228399-373 manual CD-ROM, CD-RW, or DVD-ROM

Contents

My Presario Getting Started Agency Series CM Page Contents Using Your Computer Welcome to the Web Index Introduction Who Should Read This Guide? Using My Presario-Getting StartedComputer Illustrations and Features Symbols and Graphics UsedFind Information? Where CanSafety and Comfort SafetyHow Do I Find Information on the CD-ROM? Using My Presario-Learning More CDSetting Up Your Computer What’s in Back? What’s in Front?Plug In and Go Registering with Microsoft RegistrationSetting Up Your Printer Printer SetupSetting UP Your Computer Using Your Computer Main keys Arrow keys Function keys Keyboard BasicsGetting to Know the Standard Keyboard Keys Keyboard Buttons Using CD/DVD Control ButtonsUsing Internet Zone Buttons Help G and My Program D buttons Using Quick Launch Web ButtonsAssigning.the My Program Button Adjusting the VolumeWaking Your Computer Putting Your Computer to SleepNumbers Proprietary Internet services such as AOLSleep indicates the computer is in the sleep mode Understanding the System Status LightsScrolling Accessing Software and FilesScroll Mouse Making Screen SelectionsAutoscrolling Turning on the Speakers SpeakersDiskette Drive Diskette, Hard Drive, CD-ROMDVD-ROM, Zip Drives CD-ROM, CD-RW, or DVD-ROM Drive Using the Hard DrivePlaying an Audio CD Removing a Disc from a DrivePoint to Programmes, and then Compaq DVD Express Playing a DVD-ROM MovieCreating Your Own CDs Removing a Disk from the Zip Drive Inserting a Disk Into the Zip DriveInternet Video Camera Using Logitech QuickCam Internet Video CameraWelcome to Web Basic Concepts What Is the Internet?What Is a Hyperlink? Internet Connection Connecting with AOLWeb Searches Searching the Web Using AOLTyping an E-mail Message Setting Up Outlook Express E-mailMail Understanding E-mail Addresses Press the Instant E-mail button on the Internet keyboard Sending an E-mail Using Outlook ExpressReading Your Outlook Express E-mail Messages Content AdvisorRestricting Internet Content Checking Your Registration My Presario Web SiteCommon 5 Tasks Print Basics Using the Menu to PrintPlaying Digital Audio Files Digital Audio FilesGames Playing Preinstalled Games on Your ComputerSoftware Installing Software from a CD, DVD, or DisketteInstalling Software Downloaded from the Internet Need Some Help? Helpful Hints Entering Bios Cmos SetupUsing the QuickRestore CD QuickRestoreCompaq Support Audio CD-ROM, CD-RW, or DVD-ROM Begin formatting the diskette Disk error hasCertificate of Warranty for details Non-formatted To format the diskette Diskette has beenImproperly inserted Problem persists, run the WindowsMaintenance Wizard to repair the drive Diskette drive light stays onDisplay Monitor Failed Drive CommandsComputer, press the Reset button again Hard DriveInternet Access Keyboard and Scroll Mouse Memory Power Index CD/DVD-ROM See also ISP 3-4 Internet Video Camera See also Scroll Mouse problems See also mouse autoscrolling Index