6–10 Reference Guide
Troubleshooting
Modem Problems

If the Modem Seems Slow

■Excess static or noise on a line reduces the overall
transmission speed of the modem connection. If necessary,
contact your telephone company about fixing this type of
problem.
■If you are dialing internationally, line noise is often a problem
that is difficult or impossible to eliminate.
■If you have call-waiting, disable it. Your telephone company
can provide instructions. Call-waiting can cause symptoms
similar to static.
■Eliminate extra connections in the line. If possible, connect
directly to the wall jack.
■Try another telephone line, preferably one normally used for
a fax machine or modem.

If the Modem Does Not Dial or No Dial Tone Is

Detected

■Check all cables and connections.
■Connect a standard telephone to the phone line and make sure
the line is working.
■Make sure someone else is not using the same phone line.
■Try another telephone line, preferably one normally used for
a fax machine or modem.
■If you are in a foreign country, the dial tone may not be
recognized by the modem. In Control Panel, open Phone
and Modem Options. Try disabling the option that waits for
a dial tone.