Compaq 6500 manual Compaq Customer Support, Preparing for a Technical Support Call

Models: 6500

1 104
Download 104 pages 57.19 Kb
Page 73
Image 73

B

Compaq Customer Support

Preparing for a Technical Support Call

If you cannot solve a problem using the troubleshooting tips in Chapter 6, you may need to call technical support. To receive the fastest possible solution when you call, follow the instructions in Chapter 2 to run the AMI Diagnostics utility and have the following available when you call:

·The computer

·Serial number on the bottom of the computer

·Purchase date on invoice

·Conditions under which the problem occurred

·Error messages that occurred

·Hardware configuration

·Type of printer connected

·Hardware and software you are using

·Product identification number (PIN), which you entered when you set up the computer. (Click Start à Settings à Control Panel à System à General tab. Your PIN number is below your name.)

·Printed error message log from AMI Diagnostics, or a list of the devices and error messages received

__________________________ Note ____________________________

If you take your computer to a Compaq authorized reseller, dealer, or service provider for service, remember to provide the power-on and setup passwords if they are set.

____________________________________________________________

B–1

Page 73
Image 73
Compaq 6500 manual Compaq Customer Support, Preparing for a Technical Support Call

6500 specifications

The Compaq 6500, a significant entry in the realm of computing, emerged in the mid-1990s as a part of the Compaq Presario series. This desktop computer was designed to meet the demands of both home and small business users, offering a reliable and powerful solution for various computing needs.

One of the standout features of the Compaq 6500 was its robust performance. It was equipped with Intel's Pentium processors, which provided significant processing power for the time. Users could choose between different configurations, which made the 6500 versatile for tasks ranging from basic word processing to more demanding applications like graphic design and multimedia.

In terms of memory, the Compaq 6500 supported significant RAM upgrades, accommodating up to 64 MB of DDR RAM, which enhanced its multitasking capabilities. This was particularly useful for users who ran multiple applications simultaneously. The system also offered an array of storage options, featuring hard drives with capacities that ranged from 1 GB to 8 GB, allowing for ample space for documents, images, and software.

The Compaq 6500 showcased advanced technologies for its era, including support for Plug and Play devices, which simplified peripheral connections. This feature allowed users to easily add and remove devices like printers, scanners, and modems without extensive configuration, streamlining the user experience.

Another crucial characteristic was its graphics capabilities. The desktop came with integrated graphics technology, allowing for decent video output and enabling users to enjoy multimedia content. For more demanding users, the system could be equipped with dedicated graphics cards, enhancing its performance in gaming and graphics rendering.

In terms of connectivity, the Compaq 6500 was equipped with various ports, including serial and parallel ports, and later models introduced USB support, paving the way for a broader range of peripherals and external devices.

The design of the Compaq 6500 also deserves mention; it featured a compact and functional chassis that was relatively easy to access, allowing users to upgrade components as needed. Its attractively sleek design made it a fitting choice for both home environments and office settings.

Overall, the Compaq 6500 was a well-rounded desktop computer that balanced performance, usability, and upgradeability, making it a notable choice during its time. It exemplified Compaq's commitment to delivering reliable technology to consumers, solidifying its place in the annals of computing history.