Help & Support
Wireless Wheel Mouse (Continued)
Symptom | Problem | Solution |
Poor reception. | Receiver too close to other |
| electrical devices. |
Place the receiver at least 8 inches or 20 centimeters away from other electrical devices, such as the computer, the computer monitor, or external storage devices.
If you are working on a metallic surface, try turning the receiver on its side.
Mouse stops functioning. | Batteries are low. | Replace the batteries. |
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USB Optical Mouse
Symptom | Problem | Solution |
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Mouse does not work after | Mouse is not connected | Try unplugging then |
installation or is not | properly. | reconnecting the mouse |
detected. |
| cable to your computer. The |
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| mouse cable goes into the |
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| computer’s USB port. |
USB port is not working.
Plug the mouse cable into a different USB port on your computer.
Mouse does not track cursor well.
The optical sensor uses the pattern of the surface to track the position of the cursor. Reflective surfaces, grooved surfaced, glass, or other
Place a mousepad or white sheet of paper underneath the mouse while in use.
Getting Started |
