Compaq GX5000T When should I contact online service and support?, Total Care Support Process

Don’t Forget to Register!

Click “Register with Compaq” on your desktop or go to: http://register.hp.com

NOTE: You can view your PC product number, model number, and serial number by pressing the Ctrl, Alt, and S keys on the keyboard at the same time.

3Contact Total Care by phone 24 hours a day, seven days a week, at (U.S. only) 1-(800)-652-6672 (1-800-OK Compaq). Support is available in both English and Spanish (U.S. only). When you call, please have your product model number, serial number, and date

of purchase available. Telephone support is free during your limited warranty period.

When should I contact online service and support?

Registration is quick, easy and offers:

•E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to the product(s) you own.

•The HP Newsgram, our monthly online magazine packed full of product news, support tips, project ideas, and much more. Visit us at http://subscription.support.hp.com

Total Care Support Process

HP offers a wide variety of service and support options that are available around the clock for customers with products that are either in or out of warranty. If you have a question or a problem arises, for the fastest service we suggest that you seek assistance from HP Total Care in the following manner.

1Use the Help and Support Center feature installed on your product and refer to your product documentation for specific instructions and troubleshooting information.

2Visit our Customer Care Web site at http://www.hp.com/support

For many common problems and requests, HP’s online service and support is your fastest link to up-to-date product information and expert assistance. Visit http://www.hp.com/support to:

•Download current software and drivers for your product.

•Learn how to protect your PC from security threats such as viruses.

•Diagnose performance issues with your PC.

•Find user manuals and documentation for your product.

When should I contact Total Care phone service and support?

When your problem cannot be solved through online service and support, qualified support specialists

are available 24 hours a day via 1-(800)-652-6672(1-800-OK Compaq) to provide expert assistance.

Call us when:

•You either do not have Internet access, or cannot connect to the Internet to visit http://www.hp.com/support

•Your product Help and Support Center does not identify or help solve your problem.

Online service and support is available to all customers for the life of their Compaq products. It is always available and is your fastest source for up-to-date product information and expert assistance that includes:

•Fast access to qualified online support specialists.

•Software and driver updates for your product.

•Valuable product and troubleshooting information for common problems.

•Proactive product updates, support alerts, and newsgrams are available when you register your product.

•There is obvious damage or a mechanical breakdown with your product rendering it inoperable.

Out-of-Warranty Support Options

Online service and support

Online service and support is available at http://www.hp.com/support for the life of the product. It is always open and is your fastest source for up-to-date product information and expert assistance.

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