Troubleshooting
Preparing to call Technical Support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:
■The monitor
■Monitor model number (on front and back panel)
■Serial number for the monitor (on back panel)
■Purchase date on invoice
■Conditions under which the problem occurred
■Error messages received
■Hardware configuration (found on Windows Control Panel)
■Hardware and software you are using
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