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Compaq NW8000 Contents, 1 Product Description, 2 Troubleshooting

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Contents

1 Product Description

1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–14

1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1–16

1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 1–16

1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . 1–17

1.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–29

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–1 Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–2 Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3 Selecting from the Security Menu . . . . . . . . . . . . . . 2–4 Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5

2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2–7 Obtaining, Saving, or Printing Configuration

Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7 Obtaining, Saving, or Printing Diagnostic

Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8 2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–10

Maintenance and Service Guide

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Contents
Page Maintenance and Service Guide Page Contents 1 Product Description 2 Troubleshooting 3 Illustrated Parts Catalog 4 Removal and Replacement Preliminaries 5 Removal and Replacement Procedures 6 Specifications A Connector Pin Assignments B Power Cord Requirements CScrew Listing Index Product Description 1.1 Models Model Naming Conventions (Continued) HP Compaq Business Notebook nc8000 Models HP Compaq Business Notebook nc8000 Models (Continued) Page Page Page Page HP Compaq Mobile Workstation nw8000 Models HP Compaq Mobile Workstation nw8000 Models (Continued) Page Page 1.2Features Page 1.3 Clearing a Password 1.4 Power Management 1.5 External Components Front and Right-SideComponents Item Component Function Rear and Left-SideComponents Item Component Rear and Left-SideComponents (Continued) Page Keyboard Components Page Top Components Page Top Components (Continued) Page Bottom Components 1.6 Design Overview Troubleshooting 2.1Computer Setup and Diagnostics Utilities Using Computer Setup Selecting from the File Menu Selecting from the Security Menu Selecting from the Advanced Menu Advanced Menu (Continued) 2.2 Using Diagnostics for Windows Obtaining, Saving, or Printing Configuration Information Obtaining, Saving, or Printing Diagnostic Test Information Status tab Log Error 2.3 Troubleshooting Flowcharts Flowchart 2.1—InitialTroubleshooting Flowchart 2.2—NoPower, Part Flowchart 2.3—NoPower, Part Flowchart 2.4—NoPower, Part Flowchart 2.5—NoPower, Part Flowchart 2.6—NoVideo, Part Flowchart 2.7—NoVideo, Part Flowchart 2.8—NonfunctioningPort Replicator Flowchart 2.9—NoOS Loading Flowchart 2.10—NoOS Loading, Hard Drive, Part Flowchart 2.11—NoOS Loading, Hard Drive, Part Flowchart 2.12—NoOS Loading, Hard Drive, Part Flowchart 2.13—NoOS Loading, Diskette Drive Flowchart 2.14—NoOS Loading, CD- or DVD-ROMDrive Flowchart 2.15—NoAudio, Part Flowchart 2.16—NoAudio, Part Flowchart 2.17—NonfunctioningDevice Flowchart 2.18—NonfunctioningKeyboard Flowchart 2.19—NonfunctioningPointing Device Flowchart 2.20—NoNetwork/Modem Connection Illustrated Parts Catalog 3.1 Serial Number Location 3.2 Notebook Major Components Spare Parts: Notebook Major Components Item Description Number Page Spare Parts: Notebook Major Components (Continued) Description Page Page 3.3Miscellaneous Plastics Kit Components 3.4Miscellaneous Cable Kit Components 3.5 Mass Storage Devices Spare Part Number Information (Continued) 3.6 Miscellaneous Removal and Replacement Preliminaries 4.1 Tools Required 4.2 Service Considerations Plastic Parts Cables and Connectors 4.3Preventing Damage to Removable Drives 4.4 Preventing Electrostatic Damage 4.5Packaging and Transporting Precautions 4.6Workstation Precautions 4.7Grounding Equipment and Methods Typical Electrostatic Voltage Levels Event 10% 40% 55% Removal and Replacement Procedures 5.1 Serial Number 5.2 Disassembly Sequence Chart Disassembly Sequence Chart (Continued) 5.3Preparing the Notebook for Disassembly Page Page Page Page Page 5.4 Notebook Feet 5.5 MultiBay Device 5.6 Bluetooth Board Page 5.7 Optical Drive 5.8 Keyboard Page Page Page 5.9 Memory Expansion Board 5.10 Modem Board Page 5.11 Mini PCI Communications Board Page 5.12 Heat Sink Page 5.13 Processor 5.14 LED Switch Cover Page 5.15 RTC Battery 5.16 Security Card 5.17 Display Assembly Page Page 5.18 Top Cover Page Page 5.19 Speaker 5.20 TouchPad Page 5.21 Fan Assembly Page 5.22 System Board Page Page Page Specifications Notebook (Continued) 15.0-inch,UXGA, TFT Display 15.1-inch,SXGA+, TFT Display 15.0-inch,XGA, TFT Display Hard Drives 80-GB 60-GB 40-GB External AC Adapter 6-cell, Li-IonBattery Pack 24X Max DVD+RW/R and CD-RWCombo Drive 24X Max DVD/CD-RWCombo Drive 8X DVD-ROMDrive 24X CD-ROMDrive System DMA Hardware System DMA System Interrupts IRQ System I/O Addresses I/O Address System Function System I/O Addresses (Continued) Page Connector Pin Assignments Table A-2 RJ-11Modem Table A-3 Universal Serial Bus Table A-4 S-Video Table A-5 External Monitor Table A-6 Audio Line-Out Table A-7 Microphone Table A-8 Parallel Table A-9 Serial Power Cord Requirements General Requirements Country-SpecificRequirements 3-ConductorPower Cord Requirements (Continued) Notes Screw Listing Table C-1 Torx T5M2.5×4.0 Screw Head Color Qty Page Table C-4 Torx T8M2.0×6.0 Screw Torx T8M2.0×6.0 Screw (Continued) Page Table C-5 Phillips PM1.5×3.0 Screw Phillips PM1.5×3.0 Screw (Continued) Table C-6 Torx T8M2.0×4.0 Screw Torx T8M2.0×4.0 Screw (Continued) Page Page Table C-7 Torx T8M2.0×3.5 Screw Table C-8 Phillips PM1.5×4.0 Screw Index