Troubleshooting
Flowchart 2.1—Initial Troubleshooting
Begin 
troubleshooting.
N
Is there | Go to | |
Flowchart 2.2, | ||
power? | ||
No Power. | ||
|
Y
N
Beeps, |
| Check | |
| LED board, | ||
LEDs, or error |
| ||
| speaker | ||
messages? |
| ||
| connections. | ||
Y |
| ||
|
| ||
N | |||
| |||
Is there video? |
| Go to | |
| Flowchart 2.6, | ||
(no boot) |
| ||
| No Video. | ||
|
| ||
Y |
|
| |
N | |||
| |||
|
|
| |
Is the OS |
| Go to | |
loading? |
| Flowchart 2.9, | |
|
| No OS Loading. | |
Y |
|
| |
N | |||
| |||
|
|
| |
Is there |
| Go to | |
| Flowchart 2.15, | ||
sound? |
| ||
| No Audio. | ||
|
| ||
Y
N
Go to
All drives Flowchart 2.17,
working? 
Nonfunctioning Device.
Y
NGo to
| Keyboard/ |
|
| Flowchart 2.18, |
|
|
| Nonfunctioning | |
| pointing |
|
| |
|
|
| Keyboard | |
| device |
|
| |
|
|
| or Flowchart 2.19, | |
| working? |
|
| |
Y |
|
| Nonfunctioning | |
|
|
| ||
|
|
| Pointing Device. | |
|
| N | ||
| Connecting |
|
| Go to |
|
|
| Flowchart 2.20, | |
| to network |
|
| |
|
|
| No Network or | |
| or modem? |
|
| |
|
|
| Modem. | |
|
|
|
| |
Y
End
Maintenance and Service Guide |