Compaq v5000 Selecting from the Tools Menu

Troubleshooting

Maintenance and Service Guide 2–5

Selecting from the Tools Menu

Tabl e 2- 3

Tools Menu

Select To Do This

HDD Self Test options Run a quick or comprehensive self-test on any

hard drive in the system.

Battery Information View information about any batter y packs in the

computer.

Memory Check ■Run a self-test on memory modules in

the computer.

■View information about memory modules

installed in the computer.

Contents

Main b Page Contents 1 Product Description 2 Troubleshooting 3 Illustrated Parts Catalog 4 Removal and Replacement Preliminaries Page Page Page 1.1 Feat ur es Page 1.2 Resetting the Computer 1.3 Pow er Ma n ag e me nt Page Table 1-1 Front Components Right-Sid e Components Table 1-2 Right-Side Components Page Page Tabl e 1- 4 Left-Side Components (Continued) Page Tabl e 1- 5 Standard Keyboard Components Page Tabl e 1- 6 Top Components Page Tabl e 1- 7 TouchPad Components Page Tabl e 1- 8 Bottom Components (Continued) 1.5 De si g n O ve rvi ew Troubleshooting 2.1 Computer Setup Accessing Computer Setup Computer Setup Defaults Selecting from the File Menu Selecting from the Security Menu Tabl e 2- 2 Security Menu Selecting from the Tools Menu Selecting from the Advanced Menu Tabl e 2- 4 Advanced Menu 2.2 Troubleshooting Flowcharts Table 2-5 Troubleshooting Flowcharts Overview Page Flowchart 2.1Initial Troubleshooting 210 Maintenance and Service Guide Flowchart 2.2No Power, Part 1 Maintenance and Service Guide 211 Flowchart 2.3No Power, Part 2 Flowchart 2.4No Power, Part 3 Maintenance and Service Guide 213 Flowchart 2.5No Power, Part 4 214 Maintenance and Service Guide Flowchart 2.6No Video, Part 1 A YY Maintenance and Service Guide 215 Flowchart 2.7No Video, Part 2 216 Maintenance and Service Guide Flowchart 2.8Nonfunctioning Docking Device (if applicable) Maintenance and Service Guide 217 Flowchart 2.9No Operating System (OS) Loading Flowchart 2.10No OS Loading, Hard Drive, Part 1 Flowchart 2.11No OS Loading, Hard Drive, Part 2 Flowchart 2.12No OS Loading, Hard Drive, Part 3 Maintenance and Service Guide 221 Flowchart 2.13No OS Loading, Diskette Drive YY Flowchart 2.14No OS Loading, Optical Drive Flowchart 2.15No Audio, Part 1 224 Maintenance and Service Guide Flowchart 2.16No Audio, Part 2 Maintenance and Service Guide 225 Flowchart 2.17Nonfunctioning Device 226 Maintenance and Service Guide Flowchart 2.18Nonfunctioning Keyboard Maintenance and Service Guide 227 Flowchart 2.19Nonfunctioning Pointing Device 228 Maintenance and Service Guide Flowchart 2.20No Network/Modem Connection Illustrated Parts Catalog 3.1 Serial Number Location Page Spare Parts: Computer Major Components Page Page Page Page Page Page Page Page Page Page Page Table 3-2 Display Assembly Subcomponents 3.4 Plastics Kit 3.5 Cable Kit Page Table 3-5 Mass Storage Devices 3.7 Miscellaneous (Not Illustrated) Page Table 3-6 Miscellaneous (Not Illustrated) Spare Part Information (Continued) 3.8 Sequential Part Number Listing Sequential Part Number Listing Page Page Page Page Page Removal and Replacement Preliminaries 4.1 Tools Required 4.2 Service Considerations Plastic Parts Cables and Connectors 4.3 Preventing Damage to Removable Drives 4.4 Preventing Electrostatic Damage 4.5 Packaging and Transporting Precautions Use the following grounding precautions when packaging and transporting equipment: 4.6 Workstation Precautions Use the following grounding precautions at workstations: 4.7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. Other grounding equipment recommended for use in preventing electrostatic damage includes: Page Page Page 5.2 Disas sembly Sequence C hart Section Description Disassembly Sequence Chart (Continued) Section Description 5.3 Preparing the Computer for Disassembly Page 5.4 Hard Drive Page Page 5.5 Compu ter Fee t 5.6 Memor y Modu le 1. Prepare the computer for disassembly (refer to Section 5.3). Memory Module Spare Part Number Information Page Page 5.7 Mini C ard Mod ule Mini Card Module Spare Part Number Information Page Page 5.8 RTC Bat tery 5.9 Optical Drive Page Page Page Page 5.11 Keyboard 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the switch cover (Section 5.10). Keyboard Spare Part Number Information Page Page 5.12 Display Assembly Page Page Page Display Assembly Subcomponents Page Page Page Page Page Page Page Page Page 5.13 Base Enclosure Page Page Page Page 5.14 Bluetooth Module Page 5.15 System Bo ard Page Page Page Page Page Page Page Page Page Page Page 5.17 LED Boa rd Page 5.18 Fan/Heat Sink Assembly Page Page Page Page Page 5.19 Proces sor Page 5.20 PC Card Assembly Page Page 5.21 ExpressCard Assembly Page Page Specifications This chapter provides physical and performance specifications. Table 6-1 Computer Table 6-1 Computer (Continued) Table 6-2 15.4-inch, WXGA, Display Tabl e 6- 3 Hard Drives Tabl e 6- 3 Hard Drives (Continued) Table 6-4 DVD/CD-RW Combo Drive Table 6-4 DVD/CD-RW Combo Drive (Continued) Table 6-5 DVDRW and CD-RW Double Layer Combo Drive Table 6-5 DVDRW and CD-RW Double Layer Combo Drive (Continued) Table 6-6 System Interrupts Table 6-6 System Interrupts (Continued) System I/O Addresses Page System I/O Addresses (Continued) Table 6-8 System Memory Map Page Page Page Page Page Page Page B Power Cord Set Requirements 3-Conductor Power Cord Set General Requirements Country-Specific Requirements 3-Conductor Power Cord Set Requirements 3-Conductor Power Cord Set Requirements (Continued) Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page D Display Component Recycling Page Page Page Page Page Page Page Page Page Page Page Page Page Index