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GETTING HELP
GETTING HELP
You can get help from our troubleshooting section, FAQ on our website or by contacting a customer support representative.
Troubleshooting Section
If you need help with your camera, refer to the Troubleshooting section of this manual on page 52.
Website Customer Support/FAQ
Please visit our customer support website at
Customer Support
Before You E-mail or Call us
If you have questions concerning the operation of the camera or software installation, you can speak to or e- mail a customer service representative. Please have the following information available:
Camera Information: | Computer Information: | |
Name of camera model | Operating System | |
Camera Serial Number | Processor Speed (MHz) | |
Camera Info in camera (page 31): | Computer Make and Model | |
FW Version | Amount of memory | |
FW Part Number | Exact Error message received | |
Date | ||
Comment |
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For Camera Support please contact: |
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Toll Free in the US and Canada: | Toll Free in Europe: | |
• (866) | • UK: | |
Monday – Friday 8:00am – 8:00pm | • Spain: | |
Saturday: 9am – 5pm | • Germany: | |
Sunday: 12pm – 4pm | • Italy: | |
Web: | • France: | |
For Camera Support via |
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contact us at |
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Toll:
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Monday – Friday 09:00 – 18:00 Saturday & Sunday: closed (Central European Time)
For ArcSoft Technical Support on Photo Editing Software, please contact:
In the USA and Canada: | In Europe: |
ArcSoft, Inc. | Arcsoft, Inc. |
46601 Fremont Blvd. | Unit, Shannon Industrial |
Fremont, CA 94538 | Estate |
Monday – Friday | Shannon, Co. Clare, Ireland |
8:30AM - 5:30PM (PST) | Tel: +353 (0) 61 702087 |
Tel: (510) | Fax: +353 (0) 61 702001 |
Fax: (510) | |
Web: www.arcsoft.com |
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Note: Working hours are subject to change without prior notice.
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