Troubleshooting | Concord Camera Eye-Q Mini manual

5. Troubleshooting

The troubleshooting guide is designed to help you. If problems continue, please contact your local customer support hot-line. For Windows® User:

SYMPTOM	PROBLEM	SOLUTION

All the images I	You have lost power to your CONCORD EYE-Q Mini by
have taken do not	either:
appear.	Insufficient battery power.	Upload all images to your PC
	Insufficient battery power.	Upload all images to your PC
		as soon as possible. Refer to
		Battery Guidance section in
		the User’s Manual.
	The battery was removed	To retain the images in the
	before the camera was	camera’s memory while
	connected to the PC.	changing the batteries, you
		must first connect the
		camera to a PC via the USB
		cable. The USB will supply
		power to the camera making
		it safe to change the
		batteries.
I cannot upload	Connection failure.	Check to make sure all cable
images to the PC.		connections are secure.