APPENDIX: Warranty
45
• Cornea shall not be liable for any incidental or conse quential
damages resulting from the use of this product.
• Do NOT open the Monitor housing under any circumstances.
By opening the Monitor ho using you will expose yo urself to
possible electrical dan g er s and void all warranties.
Before Contacting Us…
In many cases, your Monitor may not need repair. Before you contact us,
please consult the troubleshooting se ction in your user ’s guide to see if y ou
can easily remedy the p roblem yourself:
If this approach does not resolve your Cornea Monitor problem, please:
• Locate your proof of purchase date, indicated on your
receipt or invoice
• Get your product model and serial number (MPxxxxxxxx on the
back of your Monitor)
• Have the defective produc t in front of you and call us.
Cornea Technical Support Service
During all three years of product w a rr an t y , we su pp ort you r basi c
configuration, setup and troubleshooting questions , and when required,
we provide you with all instruc ti on s on how to return your product f or
repair.
For support inquiries in the United States or Canada, please call:
1-800-681-6155
Monday through Friday
8 a.m. to 5 p.m. Pacific Time
Return Authorization Procedure
1. Contact Us
The Cornea Technical Support staff will help you identify if the unit
needs to be repaired.
2. Fill out an RMA (RETURN MERCHANDISE AUTHORIZATION ) Form
Once repair service is req u ired, you’ll be instru c t e d t o fill o u t an RMA
form (available online). You will be requested to provide product
model name and serial numb er (l ocated on the back of your Moni to r),
the original proof-of-purchase, your name and contact in f ormation, a
description of the problem & your credit card (VISA, MasterCard, o r