Cortelco 2194**V0E27S instruction manual Telephone Service Problems, Repair of Your Telephone

TELEPHONE SERVICE PROBLEMS

If you have any problems with your telephone service, de- termine if the problem is with your telephone or the telephone com- pany lines. BEFORE CALLING THE TELEPHONE COMPANY, be aware that they may charge you for a service call if the problem is caused by your telephone.

NO DIAL TONE

Unplug your telephone from the wall jack. Plug a substitute telephone that is known to work properly into the same wall jack.

•If the problem persists when using the substitute telephone, notify the telephone company.

•If the substitute telephone works properly, you must have your telephone repaired before reconnecting it to the wall jack.

DIAL TONE BUT NO RINGING

•Check that the RINGER VOLUME CONTROL is not set to OFF. •Set the RINGER VOLUME CONTROL to HIGH and have someone on another line call you. Before answering the call set

the RINGER VOLUME CONTROL to the desired volume.

DIAL TONE BUT NO DIALING

•Set the TONE/PULSE switch. You cannot dial out in TONE position if you have Rotary Dial Service.

•For Rotary Dial Service, set the switch to PULSE position. •For Tone Dial Service, set the switch to TONE position. •Try both positions if you are not sure.

REPAIR OF YOUR TELEPHONE

DO NOT ATTEMPT TO REPAIR THE TELEPHONE YOURSELF. Telephones manufactured by Cortelco must be returned to us for repair.

You can return your telephone to Cortelco for repair or replace- ment in accordance with our LIMITED WARRANTY.

DATE-OF-PURCHASECortelco warrants telephones against de- fects in material and workmanship in accordance with our LIMITED WAR- RANTY. If your telephone is returned for repair, include a copy of your sales receipt containing the date-of-purchase. DO NOT INCLUDE THE ORIGINAL SALES RECEIPT.

If date-of-purchase is not included, the factory date printed on the label on the bottom of your telephone will be used as the date-of-purchase. The factory date allows six months for distribution and sale of the telephone.

If you return your telephone for repair, the warranty period is not extended. The original date-of-purchase continues to apply to your warranty.

OUT-OF-WARRANTY REPAIR We will repair this telephone for a nominal fee after the LIMITED WARRANTY has expired if you send it to us in a complete and undamaged condition. The repaired telephone will be shipped to you C.O.D., freight collect.

FOREIGN ATTACHMENTS Remove all attached devices, such as adapter plugs or long cords, from your telephone before returning for repair. We do not assume responsibility for repair or return of attachments. Check our LIMITED WARRANTY.

RETURN-FOR-REPAIR PACKAGING If you are returning a tele- phone to us for repair, package it carefully, preferably in the original carton. Be sure to include your return address, a copy of the sales receipt showing date-of-purchase, and a note describing the problem you have with your tele- phone. Shipping must be prepaid. If the telephone is in warranty, it will be repaired or replaced, at our option, at no cost to you, and it will be returned shipping prepaid.

Ship telephones (shipping prepaid) to:

Cortelco - REPAIR CENTER

1703 SAWYER ROAD

CORINTH, MS 38834

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