Troubleshooting
The water filtration device may operate abnormally due to minor causes not because of the product malfunction but because of the fact that the user is not familiar with the product use. In such a case, problems can be solved easily even without the help from the Service Center by checking the following items. If you can’t solve the problem after checking the following items, please call the Service Center.
Symptom | Check | Measures to take |
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| • Did you clean the storage tank? | Clean the storage tank. |
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The water tastes | • You didn’t use the water filtration device | Get rid of the saved water and clean the |
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weird. | for a long time. | storage tank. |
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| • Isn’t it about time to change the filter? | Request the filter replacement. |
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The water doesn’t | • Is the water supply cut or isn’t the water | Open the main water supply valve. |
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supply valve closed? |
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come. |
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• Did you miss the filter replacement times? | Request the filter replacement. |
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| • Isn’t it about time to change the filter? | Request the filter replacement. |
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| • Is the power connected? | Check if the power cord plug in 120 V | 60 | |
| Hz outlet. |
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The water is |
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• Didn’t you close the main water supply |
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flowing slower. | Open the main water supply valve. |
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| valve? |
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| • Didn’t the temperature of the main water | If the water temperature is lowered, the |
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| drop suddenly? | water amount is decreased. |
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| • Was the cold water mode indicator | Please press the cold water mode selection | ||
| lightened? | button. |
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The cold water / | • Didn’t you close the main water supply | If it is the low water level to protect the |
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electric motor, the cooling function doesn’t | ||||
hot water doesn’t | valve? | |||
operate. Open the main water supply valve. | ||||
come. |
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• Isn’t the back side of the water filtration | Please keep the distance between the back | |||
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| of the water filtration device and the wall to | |||
| device and the wall too close? | |||
| 10 cm or more. |
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| • Is the main water being supplied actively? | Check the main water supply valve. |
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All operation was |
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| Check if the power cord plug in 120 V | 60 | ||
stopped suddenly | • Is the power connected? | |||
Hz outlet. |
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when driving. |
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• Isn’t water overflowing or leaking? | Request A/S. |
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