Troubleshooting
Symptom
Check
Measures to take
| • Is the main water being supplied actively? | Check the main water supply valve. | ||
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| • Is the power connected? | Check if the power cord plug is plugged | ||
| into a 120 V~ 60 Hz wall outlet. | |||
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| • Is water overflowing or leaking? | In this case, please contact the service | ||
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| • Does this occur frequently? | In this case, please contact the service | ||
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| Beeped and |
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All operations | Cleaning LED | • Is Inlet water high or low flow | In this case, please control inlet flux by | |
blinked while | ||||
abnormally | rate? | adjusting the inlet adapter valve. | ||
the water is | ||||
occurred. |
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extracted. |
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| Cleaning LED |
| In this case, after the ionized water | |
| blinked while | • Do you check errors of the inlet | is extracted, the normal state can be | |
| the water is | valve and the sensor flux? | recovered. But if this error frequently | |
| not extracted. |
| occur, please contact the service center. | |
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| Beeped when |
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| the water is | • Do you check disconnection of | In case that this problem is consistently | |
| extracted and | occurred, please contact the service | ||
| automatically | electrolyzer? | center. | |
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| stopped. |
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Water leaks. | • Does the water leak when ionized water is | Close the water supply valve and | ||
extracted? |
| contact the service center. | ||
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| To prevent water overflowing by | |
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| mistake, ionized water extraction is | |
The operation |
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| automatically stopped when a preset | |
automatically | • Has the extraction time exceeded the preset | time has passed. | ||
stops when | - Ionized alkaline water, filtered water | |||
time? |
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extracting ionized |
| : Stops after 2 minutes of continuous | ||
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water. |
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| extraction | |
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| - Weak acidic ionized water: Stops after | |
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| 2 minutes of continuous extraction. | |
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| This is caused by the calcium mineral | |
A white |
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| that melts in the water has been | |
substance settles | • Has the calcium ion in the water combined with | extracted, depending on the main | ||
at the bottom | water quality. | |||
when ionic water | the carbonic acid in the water? | Although drinking the water is safe, if | ||
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is left over. |
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| this symptom continues, ask for after- | |
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| sales service to protect the product. | |
Noise is |
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generated inside | • Do you hear the sound of air bubbles and water | The noise is generated when ionized | ||
the product | water is generated by the electrolyzer | |||
flowing when extracting ionized water? | ||||
when extracting | and this is normal. | |||
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ionized water. |
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•For filter replacement: (213)
