Crestron MC2E 2-Series Professional Media Controller
Problem Solving Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
MC2E Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Unexpected
response from
control system.
Network devices are not
communicating to the
control system.
From the Viewport, poll the network
(F4) to verify communication.
PWR LED does not
illuminate.
Control system is not
receiving power.
If power is supplied through an
external adaptor, verify that the DC
output plug is properly attached to the
control system and that the adaptor is
securely plugged into an outlet.
If power is supplied through Cresnet
cabling, ensure that the cable is
securely plugged into the NET
connector.
Only power source (power pack or
Cresnet) should be used to power the
unit
ERR LED
illuminates.
Hardware or software
failure, hardware
incompatibility with
software definitions, or
programming error.
Verify that the hardware configuration
matches software configuration. Poll
the network (F4) from the Viewport;
check error log for SIMPL, SIMPL+
program reload errors.
Compilation Error
RLCMCVT166 &
RLCMCVT177
Poor analog versus
serial signal definition in
the SIMPL Windows
program.
Confirm properly defined signal
definition in the program.
System locks up. Various. Press front panel SW-R and HW-R
buttons at the same time to bypass
program and communicate directly with
processor (refer to “Troubleshooting
Communications” on page 18).
System does not
function.
Various. Refer to the “System Monitor”
procedure following this table.
Incorrect power supply Use a Crestron power supply
IRP2 or serial port not
placed properly.
Verify placement of IRP2 (Hold
phosphor card under IRP2 while
pressing button) and tighten serial
cables.
Used wrong IR/Serial
port.
Verify that proper IR or serial port is
defined.
A/V system device
does not respond.
Serial cable miswired. Verify that serial cable is wired correctly
for RS-232, 422, or 485.
Insufficient power. Confirm s ystem power factor. Add
additional power supplies as needed.