Crestron electronic ST-DS manual Problem Solving, Fully Discharging the ST-BTP, Troubleshooting

Docking Station/Charger Crestron ST-DS

Method 3: ST-BTP Installed in an Active Touchpanel

This method is identical to method 2, except that the touchpanel is active (ON) while charging. As a result, the time to fully charge a discharged ST-BTP can take up to three hours.

Fully Discharging the ST-BTP

Due to the memory effect of nickel-cadmium (NiCad) cells, Crestron recommends that the ST-BTP be fully discharged for every 25 charge/discharge cycles. The ST-BTP can be fully discharged while in the touchpanel. A button to fully discharge the touchpanel should be available within a designated screen design. This button has a special software identity (reserve join number) and can be recreated and programmed onto any page in the touchpanel project. Consult your Crestron dealer if this feature cannot be located.

Problem Solving

Troubleshooting

The table below provides corrective action for possible trouble situations. If further assistance is required, please contact a Crestron customer service representative.

ST-DS Troubleshooting

TROUBLE	POSSIBLE	CORRECTIVE ACTION
	CAUSE(S)
Green PWR	ST-DS is not	Confirm that power pack securely plugged into
LED does not	receiving power.	outlet and that the connector is properly attached
illuminate.		to the ST-DS.
Red CHG	ST-DS is in "charge	The rechargeable power pack is either too hot/cold
LED blinks	pending" mode.	or has extremely low voltage. No action is
once per		necessary. The ST-DS monitors the ST-BTP and
second.		begins a fast charge as soon as conditions are
		favorable. Charging occurs when the ST-BTP
		temperature is between 59-86 °F (15-30 °C).
Red CHG and	ST-DS has	Properly position the ST-BTP in the ST-DS cavity.
RDY LEDs	intermittent contact	The four contacts may be dirty. Unplug the
blink four	with the ST-BTP.	external power pack and clean the contacts with a
times per		dry, lint-free cloth.
second.	Incorrect external	Verify that the external power pack is the
	power pack being	recommended power supply (i.e., Crestron part
	used.	no. PW-1215 (110v) or PWI-1215 (210v)).
Red CHG and	Hardware Error	Stop using the ST-DS.
RDY LEDs		Contact an authorized Crestron Dealer or Crestron
oscillate back		Customer Service.
and forth.

6 ∙ Docking Station/Charger: ST-DS Operations Guide - DOC. 5738A