Troubleshooting
Symptom | Possible Cause | Solution | |
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| 1. Make sure unit is plugged into outlet. | |
| 1. Power is not on. | 2. Make sure air has been purged from inter- | |
COLD water LED | nal tanks, as stated on page 5. | ||
2. There is no water in | 3. If there is water in the tanks, it will take | ||
does not light up. | |||
tanks. | about 80 minutes for the water to chill the | ||
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| first time. It takes only about 30 minutes for | |
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COLD water LED | Large amount of room |
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light turns off even | Allow up to 30 minutes for water to chill and | ||
temperature water was | |||
though cold water is | LED light will turn on. | ||
dispensed. | |||
not dispensed. |
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Energy Saver mode | 1. Power is not on. | 1. Make sure unit is plugged into outlet. | |
LED does not light | 2. Energy Saver is in Off | 2. Make sure Energy Saver switch is in its On | |
up. | position | position. | |
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Heater is still work- |
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ing and hot water |
| Contact Customer Service. | |
is still available in |
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Energy Saver mode. |
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Filter timer does not |
| Contact Customer Service for replacement | |
show “Filtering” or | Battery is dead. | ||
filter timer. | |||
“Replace.” |
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| 1. Water tanks are not | 1. Make sure water tanks are seated | |
| properly seated on | ||
Leakage on the | properly on the base. | ||
base. | |||
countertop. | 2. Ensure that drainage plugs are correctly | ||
2. Drainage plugs are not | |||
| installed on the bottom of the base. | ||
| fully engaged. | ||
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Water leaks from the | Water tanks are overfilled. | Drain excess water from tanks by pressing | |
top cover. | push buttons. | ||
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ROOM temperature |
| Allow up to 30 minutes for cold water to chill | |
water is warm. |
| and blue LED light to turn on. | |
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HOT temperature | Energy Saver is in On | Make sure Energy Saver is in its Off position. | |
water is not hot. | position. | ||
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