CyberPower Systems BP240V30ART3U Technical Specifications, Trouble Shooting, Customer Service

TECHNICAL SPECIFICATIONS

Model

Configuration

BP240V30ART3U

BP240V50ART3U

AC Input Voltage		180~280Vac
DC Output Voltage		240Vdc
Amperage	30A		50A

Physical

Dimensions

Net Weight

Battery

L x W x H = 26 x 17 x 5.2in. (660 x 433 x 132mm)

167.2lbs(76Kg) 171.6lbs(78Kg)

	Specifications	(20) 12V/7.2AH			(20) 12V/9.0AH
	Recharge Time (Typically)	4 hours			5 hours
	Interface		PP45
	Sealed, Maintenance Free		Yes
	Hot-Swappable		Yes
	Built-in Charger		Yes
Environment
	Operating Temperature	32	to 104 ( 0	to 40	)
	Operating Relative Humidity	℉	℉	℃	℃
		0 to 90% Non-Condensing
Safety
	Conformance Approvals		CE, UL
	RoHS		RoHS Compliant
Warranty
	Product Warranty	3-year limited warranty, Free Tech Support

TROUBLE SHOOTING

Problem

Warning

Possible Cause Solution

BAT Disconnected	Missing battery power.	Check battery connector and battery breaker.
		1.	Check battery connector and battery breaker.
Battery Failure	UPS has failed in Battery Test.	2.	Contact technical support to replace the
			battery.
Replace Battery	Battery will soon need to be replaced due to	Contact technical support to replace the battery.
	insufficient runtime.

Fault

Over Charge	Battery is overcharged.
Charger Failure	Charger has failed.

1.Remove battery connector and check charger voltage.

2.Contact CyberPower for repair.

CUSTOMER SERVICE

If the Battery module requires further service, please refer to the following information:

1.Call us at (877) 297-6937 or write to us at Cyber Power Systems (USA), Inc., 4241 12th Ave. E., STE 400, Shakopee, MN 55379 or send us an e-mail message at tech@cpsww.com for instructions.

2.When you contact CyberPower, identify the Product, the Purchase Date, and the item(s) of Connected Equipment. Have information on all applicable insurance or other resources of recovery/payment that are available to the Initial Customer and Request a Claim Number.

3.You must provide a dated Proof-of-Purchase receipt (or other proof of the original purchase) and provide a description of the defect.

4.Pack and ship the product to CyberPower and, if requested, the item(s) of Connected Equipment, a repair cost estimate for the damage to the Connected Equipment, and all claim forms that CyberPower provides to you. Show the Claim Number on the shipping label or include it with the product.

You must prepay all shipping costs, you are responsible for packaging and shipment, and you must pay the cost of the repair estimate.

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