•Upon Customer’s request, Verizon Online will provide Customer with an RA and
package for the original Product under warranty. No Cash on Delivery (“COD”) returns are allowed.
•After an RA number is issued, the defective Product must be packaged securely in the provided packing material, original or other suitable shipping package, to ensure that it will not be damaged in transit, and the RA number must be prominently marked on the outside of the package. All accessories and manuals must be included in the shipping package, such as the power cord and Ethernet cable.
