Before You Call for Service

Problem Solution Guide

NOTE: See Common Problems When Using the Bake Mode on page 12 for problems with cooking food.

Problem

May Be Caused ByWhat to Do

Nothing works.

Oven not connected to electrical

Have a licensed electrician connect the oven to

 

power.

a properly wired electrical connection.

 

 

 

 

Power to oven is off.

Turn on power at the circuit breaker or fuse

 

 

box. Check for a tripped breaker or blown

 

 

fuse.

 

Control panel locked.

Press CANCEL · SECURE key for 4 seconds to

 

 

reactivate the control panel.

 

Power outage.

Contact the power company.

 

 

 

Oven will not heat.

Oven setting not correct.

Press CANCEL · SECURE, then follow the

 

 

instructions in Operating the Oven section.

 

Oven set for delay timed cooking.

The oven will turn on automatically at the

 

 

preset time. Press CANCEL · SECURE to

 

 

return to normal operation.

 

Attempting to broil with the meat

The broil and convection broil settings will not

 

probe connected.

work when the meat probe is connected. Dis-

 

 

connect the meat probe.

 

 

 

Foods over or under cook.

Incorrect cooking time or tempera-

Follow the instructions in Operating Your

 

ture.

Oven section.

 

 

 

Oven shuts off by itself after it

12 hour timer is on. Unit is set

Turn off the 12 hour timer. See page 11.

has been on for 12 hours.

to turn off automatically after 12

 

 

hours of continuous use.

 

Time on display not correct.

Time of day not set.

Set the time. See page 8.

 

Power failure or power was turned

Reset the time. See page 8.

 

off.

 

Cannot set clock.

Oven in use. Clock cannot be set

Turn off the oven before setting the clock.

 

while oven is in use.

 

Time flashes on display.

Power failure or power was turned

Reset the time. See page 8.

 

off.

 

 

 

 

Oven does not self clean.

Oven door not shut tightly.

Check for obstructions. Shut the door tightly.

 

 

 

 

Oven set for delay timed cleaning.

The oven will start to self clean at the preset

 

 

time. Press CANCEL · SECURE to return to

 

 

normal operation.

 

 

 

 

Oven not set properly.

Follow the instructions in Care and Cleaning

 

 

section.

 

Meat probe connected.

The oven will not start the self clean cycle

 

 

when the meat probe is connected. Disconnect

 

 

and remove the meat probe.

Oven light(s) will not work

Oven in self clean mode.

The light key does not work when the oven is

(control panel is lit).

 

in self clean mode. See page 23.

 

Oven in Sabbath mode.

The light key does not work when the oven is

 

 

in Sabbath mode. See page 20.

 

Light bulb(s) burned out.

Replace the light bulb(s).

 

 

 

Oven light(s) will not turn off.

Light key is set to on.

Press the light key to turn light(s) off.

 

 

 

 

 

Continued...

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