Before You Call for Service
Problem | May Be Caused By | What to Do |
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Oven door will not open. | Oven is set to self clean. | Check display. If lock symbol appears on |
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| display oven door cannot be opened. Wait for |
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| oven to complete self clean process or press |
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| CANCEL · SECURE. Door will unlock once oven |
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| has cooled. |
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Error code appears and stays | An error code having a letter with | Call for service. |
on display, for example “U55.” | a number following it that appears |
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| and stays on the display indicates |
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| a problem that cannot be resolved |
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| by the customer. |
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Problem Solution Guide - Cooktop
Problem | May Be Caused By | What to Do |
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Igniters do not spark. | Power not supplied to unit. | Have an electrician connect range to properly |
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| wired electrical connection. |
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| Power to range is off. | Turn power on at junction box. Check for |
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| tripped circuit breaker or blown fuse. |
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| Power outage. | Contact power company. |
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| Wet or dirty igniter. | Clean according to Care and Cleaning section. |
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No flame. | Igniter not working (no clicking | Clean according to Care and Cleaning section. |
| sound). |
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| Wet or dirty igniter. | Clean and dry according to Care and Cleaning |
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| section. |
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| Gas is turned off. | Make sure the gas supply valve is in the on |
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| position. |
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| Gas supply interrupted. | Contact gas company. |
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Flame is distorted, yellow or | Burner ring or burner cap is dirty | Clean and dry according to Care and Cleaning |
very large. | or clogged. | section. |
| Burner parts not properly posi- | Make sure burner is assembled according to the |
| tioned. | Setting Up Your Range section. |
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| Range set up to use a different | Have a qualified service technician check to |
| type of gas (Natural or LP) or set | make sure that the range is set up for the type |
| up for different altitude. | of gas and the correct altitude. |
| Gas regulator is not installed or | Have a qualified service technician check the |
| faulty. | gas regulator. |
Igniter continues to spark | Burner is cold. | Burners may continue to spark for up to 60 sec- |
(click) after flame ignites. |
| onds when cold and set to low. See Operating |
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| the Cooktop section for more information. |
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| Flame distorted by air draft. | Minimize any air drafts around the range. Close |
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| nearby windows. |
| Wet or dirty igniter. | Clean and dry according to Care and Cleaning |
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| section. |
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| Burner ring or burner cap is dirty. | Clean and dry according to Care and Cleaning |
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| section. |
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| Burner parts not properly posi- | Make sure burner is assembled according to the |
| tioned. | Setting Up Your Range section. |
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Flame goes out at low setting. | Air intake holes obstructed. | Check to make sure air holes on range are not |
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| blocked. See page 4 for locations. |
| Low gas pressure. | Contact gas company for pressure test. |
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