Dacor CER304, ETT365, ETT304, CERB365 Troubleshooting, Product Maintenance, If You Need Service…

Troubleshooting

Unnecessary service calls may be expensive, frustrating and time-consuming. Before you call for service, please review the potential problems, possible causes and remedies shown in Table 1.

Problem	Possible Cause	Remedy
Nothing works	Cooktop not connected to proper	Have electrician verify that the proper rated cooktop
	electrical circuit.	voltage is being supplied to the cooktop.
	Fuse is blown or circuit breaker is	Have electrician replace fuse or reset circuit breaker.
	tripped.
	No electricity to the cooktop.	Have electrician check your power supply.
	Cooktop is in lockout mode.	Unlock the cooktop.
Heating elements do not	Cooktop is connected to 120 volt	Have electrician connect cooktop to the proper rate
heat properly.	power supply.	cooktop voltage.
	Power supply connection is loose.	Have electrician tighten the connections at the junction
		box.
	Improper cookware is being used.	Select proper cookware as outlined in the Cooktop
		Operation section of this manual.
Heating elements cycle off	Heating element temperature limiters	This is a normal operating condition, especially
even when elements are	are temporarily shutting off the elements	during rapid heat-up operations. The element
turned to their highest	due to exceeding the maximum	will cycle back on automatically after it has
settings	allowable temperature.	cooled sufficiently.
Glass ceramic surface is	Under direct or bright lighting, you will	These are normal properties of black ceramic glass
see-through or appears to	sometimes be able to see through the	panels.
be red in color.	glass and into the chassis due to its
	transparent quality. You may also notice
	a red tint under these conditions

Product Maintenance

No maintenance, other than the CARE AND CLEANING INSTRUCTIONS identified in this Use & Care Manual, should be attempted by the owner/operator. All other maintenance and service must be performed by a qualified appliance technician.

WARNING:

To prevent injury or permanent damage to the cooktop, avoid:

1.Using the cooktop as a cutting board.

2.Sliding rough-bottomed cookware, especially aluminum, across the glass surface. (Remove any resulting marks immediately, using the recommended cleaner if this occurs.)

3.Allowing anything that melts easily, such as plastic objects, aluminum foil, sugar, and foods with high sugar content, to directly come in contact with the glass surface. In the event that this condition occurs, remove from hot zone immediately with the razor scraper.

4.Placing food directly on the cooktop surface when it is warm or hot. (Always use cookware.)

5.Operating or cleaning the cooktop if the glass is broken. (Immediately contact an authorized service technician.)

6.Placing a trivet, wok support ring, or other metal stand directly onto the glass surface.

7.Applying chlorine bleach, ammonia, or other strong chemicals or cleaners such as Windex or Formula 409 to the cooktop.

8.Using abrasive cleaners or applicators.

9.Mixing various chemicals or cleaners together, then applying them to the cooktop.

10.Wiping the cooktop with a sponge or dish cloth which may leave a film of detergent that will discolor during the next heating cycle. (Remove any resulting discoloration using the recommended cleaner if this occurs.)

If You Need Service…

First, review the recommended checks listed in the preceding Troubleshooting Guide. Then, be certain that the appliance has been installed properly and is being operated correctly. Familiarize yourself with the warranty terms and conditions listed in the PRODUCT WARRANTY section. If the above checks have been completed and the problem has not yet been remedied, call your local authorized DACOR service representative.

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