Before You Call for Service

Problem Solution Guide

Before you call for service, please review the potential problems, possible causes and remedies shown in the table.

Problem

Possible Cause

Remedy

Nothing works.

Cooktop is not connected to electrical

Have cooktop connected to a

 

power.

proper electrical power supply by

 

 

a licensed electrician.

 

Power supply is off.

Check to make sure the power is

 

 

turned on at the circuit breaker

 

 

or fuse box. Check for tripped

 

 

circuit breaker or blown fuse.

 

Power failure.

Call power company.

 

High temperature detected inside

Be sure the appliance vent holes

 

cooktop.

are not blocked.

Cooktop turns on and/or changes settings

Fluids, food or cleaning solutions or

Spills/cleaning solutions on

unexpectedly.

other objects covering control panel.

control panel can cause

 

 

unwanted control operation.

 

 

Dry area with clean cloth, reset

 

 

control(s) to desired setting. Do

 

 

not place any objects near the

 

 

controls.

 

Power surge from power source.

A power surge from the power

 

 

source can cause the cooktop

 

 

to shut down. Reset controls to

 

 

resume operation.

 

No food or fluid in cooking utensil, can

Do not put empty cookware on

 

cause cooktop to shut down (safety

cooktop. Do not allow pans to

 

feature).

boil dry.

Cooking zone (induction element) cycles

Utensils not centered on cooking zone.

Re-center cooking utensil.

on and off more often than usual.

Bottom of the cooking utensil is not flat

Use flat bottomed utensil.

 

or is convex or concave.

 

 

The utensil/pan is too small in diameter

Use a smaller cooking zone or

 

for the cooking zone being used.

larger utensil.

 

Material of utensil is poor heat

Try a different cooking utensil.

 

conductor.

 

Utensil/cooktop vibrates or buzzes.

Improper utensil used.

Make sure utensil meets

 

 

requirements on page 5.

 

Cooktop or cookware wet or greasy.

Make sure cooktop/cookware is

 

 

clean and dry before use.

No pan detected light comes on.

No pot or pan placed on cooking zone.

 

 

Cookware not magnetic.

Use proper cookware. See

 

Cookware curved or warped on

page 5.

 

bottom.

 

 

Cookware not centered on cooking

Center cookware on cooking

 

zone.

zone as shown on page 5.

 

Cookware too small for cooking zone.

Move pot or pan to smaller

 

 

cooking zone.

8