Before You Call for Service
Problem Solution Guide
Before you call for service, please review the potential problems, possible causes and remedies shown in the table.
Problem | Possible Cause | Remedy |
Nothing works. | Cooktop is not connected to electrical | Have cooktop connected to a |
| power. | proper electrical power supply by |
|
| a licensed electrician. |
| Power supply is off. | Check to make sure the power is |
|
| turned on at the circuit breaker |
|
| or fuse box. Check for tripped |
|
| circuit breaker or blown fuse. |
| Power failure. | Call power company. |
| High temperature detected inside | Be sure the appliance vent holes |
| cooktop. | are not blocked. |
Cooktop turns on and/or changes settings | Fluids, food or cleaning solutions or | Spills/cleaning solutions on |
unexpectedly. | other objects covering control panel. | control panel can cause |
|
| unwanted control operation. |
|
| Dry area with clean cloth, reset |
|
| control(s) to desired setting. Do |
|
| not place any objects near the |
|
| controls. |
| Power surge from power source. | A power surge from the power |
|
| source can cause the cooktop |
|
| to shut down. Reset controls to |
|
| resume operation. |
| No food or fluid in cooking utensil, can | Do not put empty cookware on |
| cause cooktop to shut down (safety | cooktop. Do not allow pans to |
| feature). | boil dry. |
Cooking zone (induction element) cycles | Utensils not centered on cooking zone. | |
on and off more often than usual. | Bottom of the cooking utensil is not flat | Use flat bottomed utensil. |
| or is convex or concave. |
|
| The utensil/pan is too small in diameter | Use a smaller cooking zone or |
| for the cooking zone being used. | larger utensil. |
| Material of utensil is poor heat | Try a different cooking utensil. |
| conductor. |
|
Utensil/cooktop vibrates or buzzes. | Improper utensil used. | Make sure utensil meets |
|
| requirements on page 5. |
| Cooktop or cookware wet or greasy. | Make sure cooktop/cookware is |
|
| clean and dry before use. |
No pan detected light comes on. | No pot or pan placed on cooking zone. |
|
| Cookware not magnetic. | Use proper cookware. See |
| Cookware curved or warped on | page 5. |
| bottom. |
|
| Cookware not centered on cooking | Center cookware on cooking |
| zone. | zone as shown on page 5. |
| Cookware too small for cooking zone. | Move pot or pan to smaller |
|
| cooking zone. |
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