DEFY Burner Gas Stove DGS 129 Problem solving, guide, Owner’s responsibility, Do not attempt to repair the appliance yourself, Problem, Possible cause

Problem solving guide—before calling for technical support

Problem	Possible cause
The burners or oven	•	The gas hose is twisted, bent or kinked.
will not light	•	The burners are dirty or wet.
	•	The gas cylinder is empty.
	•	The burner caps are not fitted properly.
	•	The gas pressure regulator is closed.
	•	The lighting procedure has not been followed correctly
		(page 7)
The flame is yellow	•	The burners are dirty or wet.
Pots and pans are stained	•	The gas is running out.
	•	The burner caps are not fitted properly.
	•	The gas hose is twisted, bent or kinked.
Smell of leaking gas	•	Are all the control knobs in the off position?
	•	The gas hose is fitted incorrectly
	•	The hose clamps require tightening or replacing .
	•	The regulator is faulty and needs to be replaced.

•Smoke and smell may be emitted for the first few hours of use. This is normal and is no cause for concern.

•When metals heat up they expand and may cause ticking noises. This is normal and is no cause for concern.

Be advised that you may be charged for a service call, even during the warranty

period, if the fault is due to or caused by any of the above.

Do not attempt to repair the appliance yourself.

Owner’s responsibility

Since the following are not factory faults, they are the owner’s responsibility.

•Damage to exterior finish.

•Breakage of components.

•Damage through improper use or installation of the appliance.

•Damage caused by moving the appliance.

PAGE 12 OF16