If the machine fails to drain water, the pump filter is clogged. The filter must be cleaned whenever it is clogged or every 3 months. Water must first be drained off in order to clean the pump filter.

Water may have to be drained completely, prior to transporting the machine (e.g., when moving to another house) and in case of water freezing.

Warning: Foreign substances left in the pump filter may damage your machine or may cause noise problem.

In order to clean the dirty filter and discharge the water:

1.Unplug the machine to cut off the power supply.

Warning: Temperature of the water inside the machine may rise up to 90 ºC. To avoid the risk of burns, the filter must only be cleaned after the water in the machine has cooled down.

2. Open the filter cap.

If the filter cap is composed of two pieces, press the tab on the filter cap downwards and pull the piece out towards yourself.

If the filter cap is one piece, pull the cap from both sides at the top to open.

Remove the filter cover by pushing downwards slightly through the gap above the filter cover with a thin plastic tipped tool. Do not use metal tipped tools to remove the cover.

3.The emergency draining hose is model specific and may not be on your machine. Follow the steps to discharge the water: Discharging the water when the product has an emergency draining hose:

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a.Pull the emergency draining hose out from its seat

b.Place a large container at the end of the hose. Drain the water into the container by pulling out the plug at the end of the hose. When the container is full, block the inlet of the hose by replacing the plug. After the container is emptied, repeat the above procedure to drain the remaining water in the machine completely.

c.When the draining of the water has completed, close the end with the plug and fix the hose in its place.

Discharging the water when the machine does not have an emergency draining hose

a.Place a large container in front of the filter to catch water from the filter.

b.Loosen the pump filter (anticlockwise) until water starts to flow. Drain the flowing water into the container placed in front of the filter. Always keep a piece of cloth handy to absorb any spilled water.

c.When there is no more water left inside the machine, remove the filter completely by turning it.

4. Clean any residues inside the filter as well as fibre's, if any, around the pump impeller region.

5. Reinstall the filter.

6. If the filter cap is composed of two pieces, close the filter cap by pressing on the tab. If it is one piece, first seat the tabs in the lower part into their places, then press the upper part to close.

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Defy Appliances DAW370, DAW369 user manual