DellConnect, Technical Support and Customer Service | Dell P03T001

Getting Help

Technical Support and Customer Service

Dell’s support service is available to answer your questions about Dell hardware. Our support staff use computer-based diagnostics to provide fast, accurate answers.

To contact Dell’s support service, see “Before You Call” on page 60 and then see the contact information for your region or go to support.dell.com.

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DellConnect

DellConnect™ is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to www.dell.com/DellConnect.

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Dell P03T001, 1110, V0K33 setup guide DellConnect, Technical Support and Customer Service

Contents

Inspiron Page SETUP GUIDE August 2009 P/N V0K33 Rev. A00 Contents Index Setting Up Your Inspiron Laptop Before Setting Up Your Computer Connect the AC Adapter Connect the Network Cable Optional Press the Power Button Set Up Microsoft Windows Install the SIM Optional Battery bay Setting Up Your Inspiron Laptop Enable or Disable Wireless Optional To enable wireless Ensure that your computer is turned on Setting Up a Wired Connection Connect to the Internet Optional Setting Up a Wireless Connection Click Start → Connect To Click Start → Control Panel Setting Up Your Internet ConnectionConnect to the Internet window appears Setting Up Your Inspiron Laptop Using Your Inspiron Laptop Right Side Features Using Your Inspiron Laptop Left Side Features Using Your Inspiron Laptop Computer Base Features Battery Indicator light statusBattery charge level AC Adapter Touch Pad Gestures Scroll Setting the Touch Pad Sensitivity Customizing the Touch Pad SettingsClick Start → Control Panel→ Multi-finger Media Controls System Setup Bios UtilityFunction Key Behavior, select Multimedia or Function Using Your Inspiron Laptop Display Features Using Your Inspiron Laptop Removing and Replacing the Battery Battery Battery release latches Productivity and Communication Software FeaturesEntertainment and Multimedia Customizing Your Energy Settings Customizing the Desktop Backing Up Your Data Click Set up backupTransferring Information to a New Computer If the User Account Control window appears, click Continue Add an Icon Dell DockAdd a Category Remove a Category or Icon Beep Code Possible Problem Solving ProblemsBeep Codes Wired Connections Network ProblemsWireless Connections If the wireless network connection is lost Power Problems Solving Problems If a program stops responding Memory ProblemsIf you receive an insufficient memory message Click Applications Windows Vista If you have other software problems Assistance from Dell Technical Using Support ToolsDell Support Center About Your System System System Messages Hardware Troubleshooter Dell DiagnosticsClick Start → Help and Support Starting Dell Diagnostics From Your Hard Drive If PSA is invoked Insert the Drivers and Utilities disc Remove the Drivers and Utilities disc Restoring Your Operating System System Restore Starting System Restore Undoing the Last System Restore Dell Factory Image RestoreClick Undo my last restoration and click Next Restoring Your Operating System Before You Begin Operating System ReinstallationClick Next. The Confirm Data Deletion screen appears Reinstalling Microsoft Windows Click Exit if the Install Windows message appears Getting Help Technical Support and Customer Service DellConnect Dell Support websites Online ServicesDell Support e-mail addresses Automated Order-Status Service Product Information Returning Items for Repair Under Warranty or for Credit Diagnostic Checklist Before You Call Contacting Dell Visit support.dell.com Finding More Information and Resources If you need to See If you need to See Processor Basic SpecificationsSystem Model Computer Information Communications ConnectorsCamera Battery Display AC Adapter Physical Computer Environment Relative humidity maximum Basic Specifications Appendix Macrovision Product Notice Importer Index Index Wired network connection 7 wireless network connection Page 0V0K33A00