66 Solving Problems

Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING
INFORMATION —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY.
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS.
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU.
SCAN THE COMPUTER FOR SPYWARE —
If you are experiencing slow computer performance, you frequently
receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might
be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program
may require an upgrade) to scan the computer and remove spyware. For more information, go to
support.dell.com
and search for the keyword
spyware
.
RUN THE DELL DIAGNOSTICS —If all tests run successfully, the error condition is related to a software
problem. See “
Dell Diagnostics
.”
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory
. See “
Memory.”
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory
. See “
Memory.”
• Run the Dell Diagnostics
. See “
Dell Diagnostics.”
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory.
See “
Memory.”
• Ensure that you are following the memory installation guidelines.
See “
Memory.”
• Run the Dell Diagnostics.
See “
Dell Diagnostics.”
book.book Page 66 Thursday, September 22, 2005 8:08 AM