Dell 1427 Before You Call

Getting Help

Before You Call

Remember to fill out the following Diagnostics

Checklist. If possible, turn on your computer before you

call Dell for assistance and call from a telephone at or

near the computer. You may be asked to type some

commands at the keyboard, relay detailed information

during operations, or try other troubleshooting steps

possible only at the computer itself. Ensure that the

computer documentation is available.

Diagnostic Checklist

· Name:

· Date:

· Address:

· Phone number:

· Service Tag (bar code on the back or bottom of the

computer):

· Express Service Code:

· Return Material Authorization Number (if provided by

Dell support technician):

· Operating system and version:

· Devices:

· Expansion cards:

· Are you connected to a network? Yes/No

· Network, version, and network adapter:

· Programs and versions:

NOTE: Have your Express Service Code ready

when you call. The code helps Dell’s

automated-support telephone system direct your

call more efficiently. You may also be asked for

your Service Tag (located on the back or bottom of

your computer).