Dell 2016, 2024 Getting Help, Technical Assistance, DELL CONFIDENTIAL - PRELIMINARY 6/3/03

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Getting Help

Technical Assistance

If you need help with a technical problem, Dell is ready to assist you.

CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets.

1Make a copy of the Diagnostics Checklist and fill it out.

2Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures.

3If the preceding steps have not resolved the problem, contact Dell.

NOTE: Call technical support from a telephone near or at the computer so that technical support can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the technical support service, see "Technical Support Service."

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Online Services

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information.

DELL CONFIDENTIAL – PRELIMINARY 6/3/03

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