After Test System is selected, the following menu appears:
For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem
description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see Contacting Dell).
The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:
Solving Problems
Follow these tips when troubleshooting your computer:
lIf you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.
lIf a peripheral device does not work, ensure that the device is properly connected.
lIf an error message appears on the screen, write down the exact message. This message may help support personnel diagnose and fix the problem(s).
lIf an error message occurs in a program, see the program's documentation.

Battery Problems

Replace the battery — If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during
start-up, replace the battery (see Coin-Cell Battery). If the battery still does not work properly, contact Dell at support.dell.com.
Option
Function
Express Test
Performs a quick test of devices in the system. This typically can take 10 to 20 minutes.
NOTE: The Express Test requires no interaction on your part. Run Express Test first to increase the possibility of tracing a problem quickly.
Extended Test
Performs a thorough check of devices in the system. This typically can take an hour or more.
NOTE: The Extended Test periodically requires your input to answer specific questions.
Custom Test
Use to test a specific device or customize the tests to be run.
Symptom Tree
This option allows you to select tests based on a symptom of the problem you are having. This option lists the most common symptoms.
NOTE: It is recommended that you select Extended Test to perform a more thorough check of devices in the computer.
NOTE: When contacting Dell support, have your Service Tag ready. The Service Tag for your computer is located at the top of each test screen.
Tab
Results
Errors
Help
Configuration
Parameters
NOTE: TheproceduresinthisdocumentwerewrittenfortheWindowsdefaultview,sotheymaynotapplyifyousetyourDell™computertothe
Windows Classic view.
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type
recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. For additional
safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.