No Video/Power LED on

No picture or no brightness

Increase brightness & contrast controls via OSD.

 

 

Perform monitor self-test feature check.

 

 

Check for bent or broken pins in the video cable connector.

 

 

Run the built-in diagnostics.

 

 

Ensure that the correct input source is selected via the Input Source Select menu.

Poor Focus

Picture is fuzzy, blurry, or ghosting

Perform Auto Adjust via OSD.

 

 

Adjust the Phase and Pixel Clock controls via OSD.

 

 

Eliminate video extension cables.

 

 

Reset the monitor to Factory Settings.

 

 

Change the video resolution to the correct aspect ratio (16:9).

Shaky/Jittery Video

Wavy picture or fine movement

Perform Auto Adjust via OSD.

 

 

Adjust the Phase and Pixel Clock controls via OSD.

 

 

Reset the monitor to Factory Settings.

 

 

Check environmental factors.

 

 

Relocate the monitor and test in another room.

Missing Pixels

LCD screen has spots

Cycle power on-off.

 

 

Pixel that is permanently off is a natural defect that can occur in LCD technology.

 

 

For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: support.dell.com.

Stuck-on Pixels

LCD screen has bright spots

Cycle power on-off.

 

 

Pixel that is permanently off is a natural defect that can occur in LCD technology.

 

 

For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: support.dell.com.

Brightness Problems

Picture too dim or too bright

Reset the monitor to Factory Settings.

 

 

Auto Adjust via OSD.

 

 

Adjust brightness & contrast controls via OSD.

Geometric Distortion

Screen not centered correctly

Reset the monitor to Factory Settings.

 

 

Auto Adjust via OSD.

 

 

Adjust horizontal & vertical controls via OSD.

 

 

NOTE: When using DVI-D/HDMI input, the positioning adjustments are not available.

Horizontal/Vertical Lines

Screen has one or more lines

Reset the monitor to Factory Settings.

 

 

Perform Auto Adjust via OSD.

 

 

Adjust Phase and Pixel Clock controls via OSD.

 

 

Perform monitor self-test feature check and determine if these lines are also in self-test mode.

 

 

Check for bent or broken pins in the video cable connector.

 

 

Run the built-in diagnostics.

 

 

NOTE: When using DVI-D/HDMI input, the Pixel Clock and Phase adjustments are not available.

Synchronization Problems

Screen is scrambled or appears torn

Reset the monitor to Factory Settings.

 

 

Perform Auto Adjust via OSD.

 

 

Adjust Phase and Pixel Clock controls via OSD.

 

 

Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.

 

 

Check for bent or broken pins in the video cable connector.

 

 

Restart the computer in the safe mode.

Safety Related Issues

Visible signs of smoke or sparks

Do not perform any troubleshooting steps.

 

 

Contact Dell immediately.

Intermittent Problems

Monitor malfunctions on & off

Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.

 

 

Reset the monitor to Factory Settings.

 

 

Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.

Missing Color

Picture missing color

Perform monitor self-test feature check.

 

 

Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.

 

 

Check for bent or broken pins in the video cable connector.

Wrong Color

Picture color not good

Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application.

 

 

Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the Color Management

 

 

is turned off.

 

 

Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.

 

 

Run the built-in diagnostics.

Image retention from a static image left on Faint shadow from the static image

Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power

the monitor for a long period of time

displayed appears on the screen

Management Modes).

 

 

Alternatively, use a dynamically changing screensaver.

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Dell 225-3894, S2740LB manual Management Modes