No Video/Power LED on | No picture or no brightness | Increase brightness & contrast controls via OSD. |
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| Perform monitor |
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| Check for bent or broken pins in the video cable connector. |
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| Run the |
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| Ensure that the correct input source is selected via the Input Source Select menu. |
Poor Focus | Picture is fuzzy, blurry, or ghosting | Perform Auto Adjust via OSD. |
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| Adjust the Phase and Pixel Clock controls via OSD. |
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| Eliminate video extension cables. |
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| Reset the monitor to Factory Settings. |
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| Change the video resolution to the correct aspect ratio (16:9). |
Shaky/Jittery Video | Wavy picture or fine movement | Perform Auto Adjust via OSD. |
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| Adjust the Phase and Pixel Clock controls via OSD. |
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| Reset the monitor to Factory Settings. |
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| Check environmental factors. |
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| Relocate the monitor and test in another room. |
Missing Pixels | LCD screen has spots | Cycle power |
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| Pixel that is permanently off is a natural defect that can occur in LCD technology. |
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| For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: support.dell.com. |
LCD screen has bright spots | Cycle power | |
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| Pixel that is permanently off is a natural defect that can occur in LCD technology. |
|
| For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: support.dell.com. |
Brightness Problems | Picture too dim or too bright | Reset the monitor to Factory Settings. |
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| Auto Adjust via OSD. |
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| Adjust brightness & contrast controls via OSD. |
Geometric Distortion | Screen not centered correctly | Reset the monitor to Factory Settings. |
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| Auto Adjust via OSD. |
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| Adjust horizontal & vertical controls via OSD. |
|
| NOTE: When using |
Horizontal/Vertical Lines | Screen has one or more lines | Reset the monitor to Factory Settings. |
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| Perform Auto Adjust via OSD. |
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| Adjust Phase and Pixel Clock controls via OSD. |
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| Perform monitor |
|
| Check for bent or broken pins in the video cable connector. |
|
| Run the |
|
| NOTE: When using |
Synchronization Problems | Screen is scrambled or appears torn | Reset the monitor to Factory Settings. |
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| Perform Auto Adjust via OSD. |
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| Adjust Phase and Pixel Clock controls via OSD. |
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| Perform monitor |
|
| Check for bent or broken pins in the video cable connector. |
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| Restart the computer in the safe mode. |
Safety Related Issues | Visible signs of smoke or sparks | Do not perform any troubleshooting steps. |
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| Contact Dell immediately. |
Intermittent Problems | Monitor malfunctions on & off | Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. |
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| Reset the monitor to Factory Settings. |
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| Perform monitor |
Missing Color | Picture missing color | Perform monitor |
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| Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. |
|
| Check for bent or broken pins in the video cable connector. |
Wrong Color | Picture color not good | Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application. |
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| Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the Color Management |
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| is turned off. |
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| Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD. |
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| Run the |
Image retention from a static image left on Faint shadow from the static image | Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power | |
the monitor for a long period of time | displayed appears on the screen | Management Modes). |
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| Alternatively, use a dynamically changing screensaver. |