Error Messages

Description

 

 

GENERAL FAILURE

The operating system is unable to carry out the

 

command. The message is usually followed by

 

specific information. For example, Printer out of

 

paper. Take the appropriate action.

HARD-DISK DRIVE CONFIGURATION ERROR

The computer cannot identify the drive type. Shut

 

down the computer, remove the hard drive, and

 

boot the computer from an optical drive. Then,

 

shut down the computer, reinstall the hard drive,

 

and restart the computer. Run the Hard Disk Drive

 

tests in the Dell Diagnostics.

HARD-DISK DRIVE CONTROLLER FAILURE 0

The hard drive does not respond to commands

 

from the computer. Shut down the computer,

 

remove the hard drive, and boot the computer

 

from an optical drive. Then, shut down the

 

computer, reinstall the hard drive, and restart the

 

computer. If the problem persists, try another

 

drive. Run the Hard Disk Drive tests in the Dell

 

Diagnostics.

HARD-DISK DRIVE FAILURE

The hard drive does not respond to commands

 

from the computer. Shut down the computer,

 

remove the hard drive, and boot the computer

 

from an optical drive. Then, shut down the

 

computer, reinstall the hard drive, and restart the

 

computer. If the problem persists, try another

 

drive. Run the Hard Disk Drive tests in the Dell

 

Diagnostics.

HARD-DISK DRIVE READ FAILURE

The hard drive may be defective. Shut down the

 

computer, remove the hard drive, and boot the

 

computer from an optical. Then, shut down the

 

computer, reinstall the hard drive, and restart the

 

computer. If the problem persists, try another

 

drive. Run the Hard Disk Drive tests in the Dell

 

Diagnostics.

INSERT BOOTABLE MEDIA

The operating system is trying to boot to non-

 

bootable media, such as a floppy disk or optical

 

drive. Insert bootable media.

INVALID CONFIGURATION INFORMATION-PLEASE

The system configuration information does not

RUN SYSTEM SETUP PROGRAM

match the hardware configuration. The message is

 

most likely to occur after a memory module is

 

installed. Correct the appropriate options in the

 

system setup program.

KEYBOARD CLOCK LINE FAILURE

For external keyboards, check the cable

 

connection. Run the Keyboard Controller test in

 

the Dell Diagnostics.

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Dell 3800 General Failure, HARD-DISK Drive Configuration Error, HARD-DISK Drive Controller Failure, Insert Bootable Media