W . d e l l . c o m s u p p o r t . d e l l . c o m
Solutions Guide
Abbreviations and Acronyms
Hints, Notices, and Cautions
Contents
Program error causes the system to lock up
Microsoft Windows Error Messages
If you have a problem with your Internet connection
Resolving Other Technical Problems Contents
Restoring the Computer to an Earlier Operating State
Undoing the Last System Restore
100
Returning Items for Warranty Repair or Credit 114
115
116
141
Three-Year Limited Warranty Canada Only 137
142
144
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When Using Your Computer
Safety Instructions
Ergonomic Computing Habits
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Monitor screen at or below eye level
When Working Inside Your Computer
Protecting Against Electrostatic Discharge
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Setting Up
Screws Parallel connector On computer
Connecting a Printer
Parallel printer Clips Cable Notches Setting Up
Parallel Printer
USB printer cable
USB Printer
Transferring Information to a New Computer Windows XP Only
Installing the Printer Driver
Click checklist for creating a network
Setting Up a Home and Office Network Windows XP Only
Windows Me and Windows
Turning Off the Computer
Windows XP
Solving Problems
Solving Problems
Finding Solutions
See
Windows Millennium Edition Me and Windows
Accessing Help Files
Start-Up Error Messages
Power Problems
If the screen is blank
Video and Monitor Problems
Sunlight glare, which can cause poor picture quality
If the screen is difficult to read
Click Appearance and Themes
Sound and Speaker Problems
If you cannot print to a parallel port printer
Printer Problems
If you cannot print to a USB printer
Scanner Problems
Modem Problems
Double-clickPhone and Modems
Windows Me
Mouse Problems
If you cannot save a file to a floppy disk
Keyboard Problems
Drive Problems
Back of floppy disk Write-protected Not write- protected
If you cannot play a music CD or install a program from a CD
If the CD-RW drive stops writing
If you cannot play a DVD movie
Under Error-checking, click Check Now Click Start
Network Problems
If you have a hard drive problem
Microsoft Windows Error Messages
Program crashes
General Program Problems
Program stops responding
Click Control Panel Click Add or Remove Programs
Program is designed for an earlier Windows operating system
Program error causes the system to lock up
Solid blue screen appears
If you have a problem with your Internet connection
Internet Connection Problems
Modems Properties window, click Dialing Properties
Close the Modems Properties window Close the Control Panel
Resolving Other Technical Problems
Mail Problems
At the Welcome Dell System Owner screen, click Next
Reinstalling Drivers
Click Properties
Using the Windows XP Device Driver Rollback
Resolving Software and Hardware Incompatibilities
Click Performance and Maintenance, and then click System
Click the Device Manager tab
Windows Me
Windows
Using System Restore
Windows Me
Windows XP
Using the XP System Restore Wizard
Creating a Restore Point
Manually Creating the Restore Points
Restoring the Computer to an Earlier Operating State
Undoing the Last System Restore
Reinstalling Windows XP
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Click Next in the Welcome to Windows Me window
Reinstalling Windows Me
Click I accept the Agreement, and then click Next
Reinstalling Windows
Computer automatically restarts
Adding Parts
Jack
CD volume control dial
Front and Back View of the Computer
Line-in jack
Dell Confidential Preliminary 11/20/01
Front-door clips Hinge arms Front door Adding Parts
Reattaching the Front Door and Hinge Arms
Reattaching the Front Door
Front-panel insert Use fingers to pull here
Reattaching the Hinge Arms
T . d e l l . c o m
Opening the Computer Cover
Arrow Release button Back of computer Adding Parts
Looking Inside Your Computer
System Board
Adding Cards
Insert the card into the connector
Bracket within slot Back of computer
Not fully seated Fully seated
Removing Cards
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Adding Memory
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Replacing the AGP Card
AGP card Card clip lever AGP card clip Slot connector
Adding a Second Hard Drive
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First hard drive in lower bay Hard drive cage
Rail tabs
First hard-drive cable primary boot drive
Power cable
Inch Devices
Adding Other Drives
Remove front panel insert through here
Rail tabs Drive Drive bay
Power cable Drive cable
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Drive-bay cover panel Front panel insert
Securing tabs
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Closing the Computer Cover
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P e n d i
Microprocessor
Specifications
System Information
Expansion Bus
Drives
Ports and Connectors
Memory
Audio3
Power
Video
Controls and Lights
Environmental
Physical
Standard Settings
System Setup Program Screens
Clearing Forgotten Passwords
Viewing Settings
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Battery Battery socket Battery
Replacing the Battery
Dell Technical Support Policy U.S. Only
Definition of Dell-Installed Software and Peripherals
Definition of Third-Party Software and Peripherals
Contact Numbers and Addresses
Contacting Dell
Antigua and Barbuda
Argentina Buenos Aires
Website support.euro.dell.com
Austria Vienna
Barbados
Belgium Brussels
Cayman Islands
Canada North York, Ontario
Chile Santiago
China Xiamen
Denmark Horsholm
Czech Republic Prague
Dominican Republic
El Salvador
Website support.euro.dell.com Corporate
Home and Small Business
Website support.euro.dell.com Germany Langen
Guatemala
India
Hong Kong
Ireland Cherrywood
Italy Milan Home and Small Business
Japan Kawasaki
Jamaica
Website support.jp.dell.com Korea Seoul
106 Appendix
Luxembourg
Latin America
Macau
Malaysia Penang
Netherlands Antilles
Mexico
Netherlands Amsterdam
New Zealand
Panama
Norway Lysaker
Peru
Poland Warsaw
South Africa Johannesburg
Singapore Singapore
09/091
Southeast Asian and Pacific
Switzerland Geneva
Sweden Upplands Vasby
Taiwan
Thailand
112 Appendix
Trinidad/Tobago
Bracknell
US Virgin Islands
A. Austin, Texas
Venezuela
Appendix 113
114 Appendix
Returning Items for Warranty Repair or Credit
Appendix 115
Regulatory Information
116 Appendix
FCC Notices U.S. Only
Appendix 117
Class a Class B
118 Appendix
Battery Disposal
NOM Information Mexico Only
Appendix 119
Limited Warranties and Return Policy
Información para NOM únicamente para México
120 Appendix
One-Year Limited Warranty U.S. Only
Appendix 121
122 Appendix
Two-Year Limited Warranty U.S. Only
Appendix 123
Limited Warranty Coverage During Year One
124 Appendix
Limited Warranty Coverage During Year Two
Appendix 125
General Provisions
126 Appendix
Three-Year Limited Warranty U.S. Only
Appendix 127
Limited Warranty Coverage During Years Two and Three
128 Appendix
Appendix 129
Four-Year Limited Warranty U.S. Only
130 Appendix
Limited Warranty Coverage During Years Two, Three, and Four
Appendix 131
132 Appendix
One-Year Limited Warranty Canada Only
Appendix 133
134 Appendix
Two-Year Limited Warranty Canada Only
Appendix 135
Coverage During Year One
136 Appendix
Coverage During Year Two
Appendix 137
Three-Year Limited Warranty Canada Only
138 Appendix
Appendix 139
Coverage During Years Two and Three
140 Appendix
Appendix 141
Total Satisfaction Return Policy U.S. and Canada Only
Exclusions
Guarantee
Making a Claim
142 Appendix
Appendix 143
Limitation and Statutory Rights
144 Appendix
Index 145
D ex
Index
Index 147
148
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