40 Setup and Quick Reference Guide
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If a computer problem occurs that you are unable to resolve through the
steps in this section or the procedures in "Finding Solutions" in your
User’s Guide, complete the following steps before you contact Dell:
1Write a detailed description of the error, beep code, or diagnostic
light problem.
2Record your Express Service Code and Service Tag Number.
3Contact Dell from the same location as your computer.
See "Finding Information and Assistance" on page5 for an example of the
express service code and the service tag numbers.
Using the Dell Precision ResourceCD
To use the Dell Precision ResourceCD from within the Windows
operatingsystem:
NOTE: To access
devicedrivers and user
documentation, you must
use the ResourceCD while
you are running Windows.
1Insert the Dell Precision ResourceCD into the CD drive.
If you are using the Dell Precision ResourceCD for the first time on this
computer, the ResourceCD Installation window opens to inform you
that the ResourceCD is about to begin installation.
2Click OK to continue.
To complete the installation, respond to the prompts offered by the
installation program.
3Click Next at the Welcome Dell System Owner screen.
4Select the appropriate System Model, Operating System, Device
Typ e , and Topic.
To access the Dell Precision ResourceCD Guide, click User’s Guides in the
Topic pull-down menu and click Dell Precision ResourceCD.