Troubleshooting Problems

The following sections provide information to assist you in resolving problems that may occur with your MD Storage Array.

Recovery Guru

The Recovery Guru is a component of MD Storage Manager that diagnoses critical events on the storage array and recommends step-by-step recovery procedures for problem resolution. You can access the Recovery Guru by clicking Storage Array Needs Attention on the Summary page or by clicking Recover from failure on the Support page.

You can detect a problem using the following indicators:

Non-Optimal status icons

Alert notification messages that are sent to the appropriate destinations

Hardware indicator lights

The status icons return to Optimal status as problems are resolved.

Storage Array Profile

The Storage Array Profile provides an overview of your configuration, including firmware versions and the current status of all devices on the storage array.

You can access the storage array profile by clicking View storage array profile from either the Summary or Support pages.

Device Health Conditions

The storage array establishes communication with each managed device and determines the current device status. Before you configure or troubleshoot your device, always make sure the enclosures in the storage array are in Optimal status.

Troubleshooting

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Dell Computer Drive manual Troubleshooting Problems, Recovery Guru, Storage Array Profile, Device Health Conditions, 101

Computer Drive specifications

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