Contents 5
5 Reinstalling Software . . . . . . . . . . . . . . . 53
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Identifying Drivers . . . . . . . . . . . . . . . . . 53
Reinstalling Drivers and Utilities . . . . . . . . . . 54
Restoring Your Operating System. . . . . . . . . . . . 56
Using Microsoft® Windows® System Restore. . . 57
Using Dell Factory Image Restore . . . . . . . . . 58
Using the Operating System Media . . . . . . . . 60
6 Finding Information . . . . . . . . . . . . . . . . . 637 Getting Help. . . . . . . . . . . . . . . . . . . . . . . 65
Obtaining Assistance . . . . . . . . . . . . . . . . . . 65
Technical Support and Customer Service . . . . . 66
DellConnect™. . . . . . . . . . . . . . . . . . . . 66
Online Services. . . . . . . . . . . . . . . . . . . 66
AutoTech Service. . . . . . . . . . . . . . . . . . 67
Automated Order-Status Service. . . . . . . . . . 67
Problems With Your Order. . . . . . . . . . . . . . . . 67
Product Information . . . . . . . . . . . . . . . . . . . 68
Returning Items for Warranty Repair or Credit . . . . . 68
Before You Call . . . . . . . . . . . . . . . . . . . . . 69
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 71
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
book.book Page 5 Friday, October 17, 2008 4:02 PM