C L E A N T H E D R I V E O R D I S K
C H E C K T H E C A B L E C O N N E C T I O N S
R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See "Troubleshooting Software and Hardware Problems" on page 38.
R U N T H E D E L L D I A G N O S T I C S — See "Dell™ Diagnostics" on page 29.
Hard drive problems
R U N C H E C K D I S K —
Windows XP:
1 Click Start and click My Computer.
2
3Click Properties→Tools→Check Now.
4Click Scan for and attempt recovery of bad sectors and click Start.
Windows Vista:
1 Click Start 
and click Computer.
2
3Click Properties→Tools→Check Now.
The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.
4Follow the instructions on the screen.
Memory Problems
I F Y O U E X P E R I E N C E M E M O R Y P R O B L E M S —
•Reseat the memory modules (see the Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory.
•Ensure that you are following the memory installation guidelines (see the Service Manual at support.dell.com).
•Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Specifications" on page 65.
•Remove all memory and test one module at a time in the slot closest to the microprocessor (see the Service Manual at support.dell.com).
•Run the MP Memory Test (see "MP Memory Test" on page 32).
•Run the Dell Diagnostics (see "Dell™ Diagnostics" on page 29).
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Troubleshooting
