Dell DCDO, C100J manual Using Dell PC Restore and Dell Factory Image Restore

Using Dell PC Restore and Dell Factory Image Restore

CAUTION: Using Dell PC Restore or Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using these options. Use Dell PC Restore or Dell Factory Image Restore only if the Microsoft Windows System Restore did not resolve your operating system problem.

NOTE: Dell PC Restore by Symantec and Dell Factory Image Restore may not be available in certain countries or on certain computers.

Use Dell PC Restore (Windows XP) or Dell Factory Image Restore (Windows Vista) only as the last method to restore your operating system. These options restore your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer-including data files-are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC Restore or Factory Image Restore.

Windows XP: Dell PC Restore

Using PC Restore:

1Turn on the computer. During the boot process, a blue bar with www.dell.com appears at the top of the screen.

2When the blue bar appears, press <Ctrl><F11>.

If you do not press <Ctrl><F11> in time, let the computer finish starting, and then restart the computer again.

CAUTION: If you do not want to proceed with PC Restore, click Reboot.

3Click Restore and click Confirm.

The restore process takes approximately 6 to 10 minutes to complete.

4When prompted, click Finish to reboot the computer.

NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.

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Troubleshooting