Dell DR4000 4 T roubleshooting Y our Sy stem

Contents 7

Control Panel Assembly—LED . . . . . . . . . . . . . 104

Removing the Control-Panel Module–LED . . . . . 104

Installing the Control-Panel Module–LED . . . . . 106

Front-Panel I/O Module . . . . . . . . . . . . . . . . . 107

Removing the Front-Panel I/O Module . . . . . . . 107

Installing the Front-Panel I/O Module . . . . . . . 109

SAS Backplane . . . . . . . . . . . . . . . . . . . . . 109

Removing the SAS Backplane . . . . . . . . . . . 109

Installing the SAS Backplane . . . . . . . . . . . 112

Power Distribution Board . . . . . . . . . . . . . . . . 113

Removing the Power Distribution Board . . . . . . 113

Installing the Power Distribution Board . . . . . . 115

System Board . . . . . . . . . . . . . . . . . . . . . . 116

Removing the System Board . . . . . . . . . . . . 116

Installing the System Board . . . . . . . . . . . . 118

4 Troubleshooting Your System . . . . . . . . 121

Safety First—For You and Your System . . . . . . . . . 121

Troubleshooting System Startup Failure . . . . . . . . 121

Troubleshooting External Connections . . . . . . . . . 121

Troubleshooting the Video Subsystem . . . . . . . . . 122

Troubleshooting a USB Device . . . . . . . . . . . . . 122

Troubleshooting a Serial I/O Device . . . . . . . . . . 123

Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 123

Troubleshooting an NVRAM card . . . . . . . . . . . . 124

book.book Page 7 Friday, January 6, 2012 2:11 PM

Contents

Main Notes, Cautions, and Warnings Contents 1 About Y our Sy stem 2 Using the System Setup Program and UEFI Boot Manager 3 Installing Sy stem Components Page Page 4 T roubleshooting Y our Sy stem 5 Running the Sy stem Diagnostics Page Page About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. 12 Front-Panel Features and Indicators NOTE: Page 14 Hard-Drive Indicator Patterns NOTE: Back-Panel Features and Indicators Figure 1-3 shows the controls, indicators, and connectors located on the back panel of the system. 16 NOTE: NIC Indicator Codes NVRAM Card Indicator Codes Power Indicator Codes Diagnostic Lights Page (continued) 22 System Messages System messages appear on the screen to notify you of a possible problem with the system. Page Page Page Page x y <ENABLED |DISABLED> <ENABLED |DISABLED>. Page MEMTEST lane failure detected on x. y Page 32 geometry: count: The following DIMMs should match in size: ... and geometry: and rank count: Page Page Unsupported memory configuration. DIMM mismatch across slots detected: ... n. <message> Warning Messages Diagnostics Messages Alert Messages Other Information You May Need Using the System Setup Program and UEFI Boot Manager Entering the System Setup Program Responding to Error Messages Using the System Setup Program Navigation Keys System Setup Options Main Screen 42 Memory Settings Screen Processor Settings Screen NOTE: 44 NOTE: Boot Settings Screen Integrated Devices Screen PCI IRQ Assignments Screen 46 NOTE: Serial Communication Screen NOTE: 48 Power Management Screen System Security Screen NOTE: 50 Exit Screen Enables or disables the NMI feature. System and Setup Password Features Using the System Password Page Using the Setup Password Embedded System Management Baseboard Management Controller Configuration Entering the BMC Setup Module iDRAC Configuration Utility Entering the iDRAC Configuration Utility Installing System Components Recommended Tools Inside the System Page Front Bezel Removing the Front Bezel Installing the Front Bezel Opening and Closing the System Opening the System Closing the System Cooling Shroud Removing the Cooling Shroud Installing the Cooling Shroud Hard Drives Removing a Hard-Drive Blank Installing a Hard-Drive Blank Removing a Hot-Swap Hard Drive Installing a Hot-Swap Hard Drive Removing a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Hard-Drive Carrier Internal Hard Drives Removing an Internal Hard Drive Bay Page Installing an Internal Hard-Drive Bay Removing an Internal Hard Drive From the Internal Hard-Drive Bay Installing a Hard Drive Into a Hard-Drive Bay Cooling Fans Removing a Cooling Fan Page Installing a Cooling Fan Power Supplies Removing a Power Supply Installing a Power Supply System Memory General Memory Module Installation Guidelines Mode-Specific Guidelines Removing Memory Modules Installing Memory Modules Page Expansion Cards and Expansion-Card Risers Expansion Card Installation Guidelines Removing an Expansion Card Removing an Expansion-Card Riser Installing an Expansion Card Page Installing an Expansion-Card Riser Integrated Storage Controller Card Removing the Storage Controller Card Page Installing the Storage Controller Card iDRAC6 Express Card Removing an iDRAC6 Express Card Installing an iDRAC6 Express Card Page iDRAC6 Enterprise Card Removing an iDRAC6 Enterprise Card Installing an iDRAC6 Enterprise Card Processors Removing a Processor Page Page Page Installing a Processor System Battery Replacing the System Battery Page Page RAID Battery Removing the RAID Battery Installing the RAID Battery Control Panel AssemblyLED Removing the Control-Panel ModuleLED Page Installing the Control-Panel ModuleLED Front-Panel I/O Module Removing the Front-Panel I/O Module Page Installing the Front-Panel I/O Module SAS Backplane Removing the SAS Backplane Page Page Installing the SAS Backplane Power Distribution Board Removing the Power Distribution Board Page Installing the Power Distribution Board System Board Removing the System Board Page Installing the System Board Page Page Troubleshooting Your System Safety FirstFor You and Your System Troubleshooting System Startup Failure Troubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting a USB Device Troubleshooting a Serial I/O Device Troubleshooting a NIC Troubleshooting an NVRAM card Troubleshooting a Wet System Page Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power Supplies Troubleshooting System Cooling Problems Troubleshooting a Fan Troubleshooting System Memory Page Troubleshooting a Hard Drive Troubleshooting an Internal Hard Drive Troubleshooting a Storage Controller Troubleshooting Expansion Cards Page Troubleshooting Processors Page Page Running the System Diagnostics Embedded System Diagnostics Features When to Use the Embedded System Diagnostics Running the Embedded System Diagnostics Embedded System Diagnostics Testing Options Using the Custom Test Options Selecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results Page Jumpers and Connectors System Board Jumpers 144 System Board Connectors See Figure 6-1 and Table 6-2 for the location and description of the system board connectors. Page Disabling a Forgotten Password Page Page Getting Help Contacting Dell Page Index A B C D E F G H I M N O P R S T U V W