W . d e l l . c o m s u p p o r t . d e l l . c o m
August RW491
Contents
Computer, Keyboard, and Display
Uninterruptible Power Supplies UPS
Viewing the System Setup Screen
Customizing the Touch Pad Contents
Switching the Video Image From Your Computer
Using Blank CDs and DVDs
Removing a Memory Card or Blank Contents
Removing an ExpressCard or Blank
Dell Wi-Fi Catcher Network Locator
Connecting a Network or Broadband
Lockups and Software Problems
Dell Technical Update Service
Mail, Modem, and Internet Problems
External Keyboard problems
105
Mobile Broadband Wireless Wide Area
Reinstalling Drivers and Utilities 113
104
121
145
Technical Support and Customer Service
Automated Order-Status Service
144
Definition of Third-Party Software
Returning Items for Warranty Repair or Credit
Definition of Dell-Installed Software
Dell Technical Support Policy U.S. Only
Device documentation
Finding Information
What Are You Looking For? Find It Here
Drivers for my computer
Diagram may vary
What Are You Looking For? Find It Here Warranty information
Direct your call when contacting
Use the Service Tag to identify your
Computer when you use
Enter the Express Service Code to
Other Dell customers
Enter your Service Tag or product
System, and installs the updates
Site
Computing environment
How to work with programs and files
How to personalize my desktop Then click Help and Support
Problem
Returns your computer to an earlier
Microsoft Windows System Restore
Dell PC Restore Dell PC Restore
Restore your operating system
Determining Your Computer’s Configuration
About Your Computer
About Your Computer
Touch pad Media direct button Power button
Front View
Touch pad buttons
About Your Computer
C R O P H O N E a N D a U D I O C O N N E C T O R S
V I C E S T a T U S L I G H T S
Hard drive About Your Computer
Video connector
Hdmi connector
Left Side View
AC adapter port
Right Side View
Wireless On/Off Switch LED indicator
Back View
Battery Air vents
Battery
Battery charge/health gauge
Bottom View
About Your Computer
Setting Up Your Computer
Connecting to the Internet
Setting Up Your Computer
Setting Up Your Internet Connection
Setting Up a Printer
Transferring Information to a New Computer
Microsoft Windows Easy Transfer
Printer Cable
Connecting a USB Printer
Surge Protectors
Power Protection Devices
Line Conditioners
Uninterruptible Power Supplies UPS
Using the System Setup Program
Using the System Setup Program
Diskette Drive Internal HDD
Viewing the System Setup Screen
System Setup Screen
Commonly Used Options
USB Storage Device CD/DVD/CD-RW drive Modular bay HDD
Performing a One-Time Boot
Computer, Keyboard, and Display
Cleaning Your Computer
Mouse
Touch Pad
Media
Using the Keyboard and Touch Pad
Numeric Keypad
Key Combinations
Dell QuickSet Key Combinations
Power Management
Adjusting Keyboard Settings
Microsoft Windows Logo Key Functions
Touch pad
Touch Pad
Customizing the Touch Pad
Using the Display
Using the Display
Adjusting Brightness
Setting Display Resolution and Refresh Rate
Using the Display
Battery Performance
Using a Battery
Dell QuickSet Battery Meter
Checking the Battery Charge
Charge Gauge
Microsoft Windows Battery Meter
Conserving Battery Power
Low-Battery Warning
Configuring Power Management Settings
Using the Sleep Power State
Charging the Battery
To remove the battery
Replacing the Battery
Storing a Battery
Using a Battery
Drive opening
Using Multimedia
Using Multimedia
Playing Media
DVD drive includes the following basic buttons
Copying CDs and DVDs
How to Copy a CD or DVD
Using Blank CDs and DVDs
Media Type Read Write Rewritable
Helpful Tips
Adjusting the Volume
Using Dell MediaDirect
Adjusting the Picture
Dell MediaDirect button
Connecting Your Computer to a TV Using the Hdmi Connector
Enabling the Display Settings for a TV
Enabling the Audio Settings for a TV
ExpressCard/34
Using ExpressCards
Using ExpressCards
ExpressCard Blanks
Installing an ExpressCard
Removing an ExpressCard or Blank
Using ExpressCards
Memory Card Blanks
Using the Memory Card Reader
Installing a Memory Card
Using the Memory Card Reader
Removing a Memory Card or Blank
Then click Help and Support
Setting Up and Using Networks
Connecting a Network or Broadband Modem Cable
Setting Up and Using Networks
What You Need to Establish a Wlan Connection
Setting Up a Network
Wireless Local Area Network Wlan
Checking Your Wireless Network Card
Setting Up and Using Networks
Setting Up and Using Networks
Connecting to a Wlan
Mobile Broadband or Wireless Wide Area Network
Checking Your Dell Mobile Broadband Card
Enabling/Disabling the Dell Mobile Broadband Card
Connecting to a Mobile Broadband Network
Dell Wi-Fi Catcher Network Locator
Setting Up and Using Networks
Securing Your Computer
Passwords
Securing Your Computer
Security Cable Lock
Fingerprint Reader Optional
When using passwords, observe the following guidelines
If Your Computer Is Lost or Stolen
Securing Your Computer
Troubleshooting
Troubleshooting
Dell Technical Update Service
Dell Diagnostics
During the assessment, answer any questions that appear
Press and hold the Fn key while turning the computer on
Insert your Drivers and Utilities media
Express Test first to increase the possibility of tracing
Problem quickly
Test based on the symptom of the problem you are having
Option Function Express Test
Dell Support Utility
Hardware Problems on
Drive Problems
Optical drive problems
Hard drive problems
Problems writing to a CD-RW or DVD+/-RW drive
Mail, Modem, and Internet Problems
Error Messages
Do not use these characters in filenames
Troubleshooting
Troubleshooting
Troubleshooting
ExpressCard Problems
Drive and try again
Contact the ExpressCard manufacturer
Ieee 1394 Device Problems
Keyboard Problems
External Keyboard problems
100
Unexpected characters
Program stops responding or crashes repeatedly
Lockups and Software Problems
Computer does not start
Computer stops responding
102
Dell MediaDirect problems
Menu to access Dell MediaDirect Help
Solid blue screen appears
103
Other software problems
104
Memory Problems
Network Problems
Run the Dell Diagnostics see Dell Diagnostics on
Power Problems
Mobile Broadband Wireless Wide Area Network Wwan
105
106
Printer Problems
Scanner Problems
107
Sound and Speaker Problems
No sound from integrated speakers
No sound from external speakers
109
Touch Pad or Mouse Problems
No sound from headphones
Shut down the computer Disconnect the mouse
If the display is blank
Video and Display Problems
If the display is difficult to read
Glare, which can cause poor picture quality
111
What Is a Driver?
Drivers
If only part of the display is readable
Reinstalling Drivers and Utilities
Identifying Drivers
113
Troubleshooting
Troubleshooting Software and Hardware Problems
Manually Reinstalling Drivers
115
Using Microsoft Windows System Restore
You can restore your operating system in the following ways
Restoring Your Operating System
Using Dell PC Restore by Symantec
116 did not resolve your operating system problem
117
Troubleshooting
Using the Operating System Media
Before You Begin
119
Troubleshooting
Recommended Tools
Adding and Replacing Parts
Adding and Replacing Parts
Before You Begin
Before Working Inside Your Computer
123
Hard Drive
Removing the Hard Drive
Replacing the Hard Drive
Returning a Hard Drive to Dell
125
Removing the Hinge Covers and Center Control Cover
Hinge Covers and Center Control Cover
Center control cover
127
Replacing the Hinge Covers and Center Control Cover
Keyboard
Removing the Keyboard
129
Replacing the Keyboard
M2 x 2-mm screw Keyboard Keyboard tabs
Plastic securing bar
Memory
Removing the Dimm 1 Memory Module
131
M2.5 x 5-mm screw
Replacing the Dimm 1 Memory Module
133
Securing clips
Tab
Removing the Dimm 2 Memory Module
135
Replacing the Dimm 2 Memory Module
137
Wireless Mini-Cards
Battery bay
Subscriber Identity Module
Captive screw Adding and Replacing Parts
Removing a Wlan Card
139
Disconnect the antenna cables from the Wlan card
Wlan Card M2 x 3-mmscrew 3 antenna cable connectors
Replacing a Wlan Card
Removing a Mobile Broadband or Wwan Card
141
Disconnect the two antenna cables from the Wwan card
142
Captive screw
143
Replacing a Wwan Card
FCM Card
Flash Cache Module FCM
Removing the FCM
144
145
Internal Card With Bluetooth Wireless Technology
Replacing the FCM
Removing the Card
Card Securing tabs Cable
Coin-Cell Battery
Replacing the Card
146
147
Removing the Coin-Cell Battery
Replacing the Coin-Cell Battery
Coin-cell battery
148
Dell QuickSet
149
Dell QuickSet
150
151
Traveling With Your Computer
Identifying Your Computer
Packing the Computer
Travel Tips
Traveling by Air
152
Getting Help
Getting Help
Obtaining Assistance
153
DellConnect Online Services
Technical Support and Customer Service
Product Information
Problems With Your Order
AutoTech Service
Automated Order-Status Service
Returning Items for Warranty Repair or Credit
Before You Call
156
157
Contacting Dell
159
Specifications
160
Memory Memory module connector
LCD interface
Two 4-pin USB 2.0-compliant connector
TV support Ntsc or PAL in Hdmi modes Specifications
161
Refresh rate 60 Hz
Headphones/speakers connector
162
1280 x 800 at 262 K colors
163
2235 mm
90/107 Japan
164
Reduced under certain power-intensive
Conditions see Power Problems on
Information on battery life
62 a 90 W continuous
165
Continuous
90W
166
167
Definition of Dell-Installed Software and Peripherals
Appendix
Dell Technical Support Policy U.S. Only
168
FCC Notice U.S. Only
Definition of Third-Party Software and Peripherals
FCC Class B
169
Macrovision Product Notice
170
171
Glossary
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
Video resolution See resolution
187
188
Index
189
Index
Index
191
Index
193
Index
195
196