W . d e l l . c o m s u p p o r t . d e l l . c o m
August RW491
Contents
Uninterruptible Power Supplies UPS
Viewing the System Setup Screen
Customizing the Touch Pad Contents
Computer, Keyboard, and Display
Switching the Video Image From Your Computer
Removing a Memory Card or Blank Contents
Using Blank CDs and DVDs
Removing an ExpressCard or Blank
Connecting a Network or Broadband
Dell Wi-Fi Catcher Network Locator
Dell Technical Update Service
Mail, Modem, and Internet Problems
External Keyboard problems
Lockups and Software Problems
Mobile Broadband Wireless Wide Area
Reinstalling Drivers and Utilities 113
104
105
121
Technical Support and Customer Service
Automated Order-Status Service
144
145
Returning Items for Warranty Repair or Credit
Definition of Dell-Installed Software
Dell Technical Support Policy U.S. Only
Definition of Third-Party Software
Finding Information
What Are You Looking For? Find It Here
Drivers for my computer
Device documentation
What Are You Looking For? Find It Here Warranty information
Diagram may vary
Use the Service Tag to identify your
Computer when you use
Enter the Express Service Code to
Direct your call when contacting
Enter your Service Tag or product
System, and installs the updates
Site
Other Dell customers
How to work with programs and files
How to personalize my desktop Then click Help and Support
Problem
Computing environment
Microsoft Windows System Restore
Dell PC Restore Dell PC Restore
Restore your operating system
Returns your computer to an earlier
About Your Computer
Determining Your Computer’s Configuration
About Your Computer
Front View
Touch pad Media direct button Power button
Touch pad buttons
About Your Computer
C R O P H O N E a N D a U D I O C O N N E C T O R S
V I C E S T a T U S L I G H T S
Video connector
Hdmi connector
Left Side View
Hard drive About Your Computer
AC adapter port
Right Side View
Wireless On/Off Switch LED indicator
Battery Air vents
Back View
Battery charge/health gauge
Battery
Bottom View
About Your Computer
Connecting to the Internet
Setting Up Your Computer
Setting Up Your Computer
Setting Up Your Internet Connection
Transferring Information to a New Computer
Setting Up a Printer
Microsoft Windows Easy Transfer
Connecting a USB Printer
Printer Cable
Power Protection Devices
Surge Protectors
Uninterruptible Power Supplies UPS
Line Conditioners
Using the System Setup Program
Using the System Setup Program
Viewing the System Setup Screen
System Setup Screen
Commonly Used Options
Diskette Drive Internal HDD
Performing a One-Time Boot
USB Storage Device CD/DVD/CD-RW drive Modular bay HDD
Cleaning Your Computer
Computer, Keyboard, and Display
Touch Pad
Mouse
Media
Numeric Keypad
Using the Keyboard and Touch Pad
Key Combinations
Power Management
Adjusting Keyboard Settings
Microsoft Windows Logo Key Functions
Dell QuickSet Key Combinations
Touch Pad
Touch pad
Customizing the Touch Pad
Using the Display
Adjusting Brightness
Setting Display Resolution and Refresh Rate
Using the Display
Using the Display
Using a Battery
Battery Performance
Checking the Battery Charge
Dell QuickSet Battery Meter
Microsoft Windows Battery Meter
Charge Gauge
Low-Battery Warning
Conserving Battery Power
Configuring Power Management Settings
Charging the Battery
Using the Sleep Power State
Replacing the Battery
To remove the battery
Storing a Battery
Using a Battery
Using Multimedia
Using Multimedia
Playing Media
Drive opening
Copying CDs and DVDs
DVD drive includes the following basic buttons
Using Blank CDs and DVDs
How to Copy a CD or DVD
Media Type Read Write Rewritable
Adjusting the Volume
Helpful Tips
Adjusting the Picture
Using Dell MediaDirect
Connecting Your Computer to a TV Using the Hdmi Connector
Dell MediaDirect button
Enabling the Display Settings for a TV
Enabling the Audio Settings for a TV
Using ExpressCards
Using ExpressCards
ExpressCard Blanks
ExpressCard/34
Installing an ExpressCard
Removing an ExpressCard or Blank
Using ExpressCards
Using the Memory Card Reader
Installing a Memory Card
Using the Memory Card Reader
Memory Card Blanks
Removing a Memory Card or Blank
Setting Up and Using Networks
Connecting a Network or Broadband Modem Cable
Setting Up and Using Networks
Then click Help and Support
Setting Up a Network
Wireless Local Area Network Wlan
Checking Your Wireless Network Card
What You Need to Establish a Wlan Connection
Setting Up and Using Networks
Setting Up and Using Networks
Connecting to a Wlan
Mobile Broadband or Wireless Wide Area Network
Checking Your Dell Mobile Broadband Card
Connecting to a Mobile Broadband Network
Enabling/Disabling the Dell Mobile Broadband Card
Dell Wi-Fi Catcher Network Locator
Setting Up and Using Networks
Passwords
Securing Your Computer
Security Cable Lock
Securing Your Computer
When using passwords, observe the following guidelines
Fingerprint Reader Optional
If Your Computer Is Lost or Stolen
Securing Your Computer
Troubleshooting
Dell Technical Update Service
Dell Diagnostics
Troubleshooting
Press and hold the Fn key while turning the computer on
During the assessment, answer any questions that appear
Insert your Drivers and Utilities media
Problem quickly
Test based on the symptom of the problem you are having
Option Function Express Test
Express Test first to increase the possibility of tracing
Dell Support Utility
Drive Problems
Hardware Problems on
Hard drive problems
Optical drive problems
Problems writing to a CD-RW or DVD+/-RW drive
Mail, Modem, and Internet Problems
Error Messages
Do not use these characters in filenames
Troubleshooting
Troubleshooting
Troubleshooting
Drive and try again
ExpressCard Problems
Contact the ExpressCard manufacturer
Keyboard Problems
Ieee 1394 Device Problems
External Keyboard problems
Unexpected characters
100
Lockups and Software Problems
Computer does not start
Computer stops responding
Program stops responding or crashes repeatedly
Dell MediaDirect problems
Menu to access Dell MediaDirect Help
Solid blue screen appears
102
Other software problems
103
Memory Problems
Network Problems
Run the Dell Diagnostics see Dell Diagnostics on
104
Mobile Broadband Wireless Wide Area Network Wwan
Power Problems
105
106
Scanner Problems
Printer Problems
107
No sound from integrated speakers
Sound and Speaker Problems
No sound from external speakers
Touch Pad or Mouse Problems
No sound from headphones
Shut down the computer Disconnect the mouse
109
Video and Display Problems
If the display is blank
Glare, which can cause poor picture quality
If the display is difficult to read
111
Drivers
What Is a Driver?
If only part of the display is readable
Identifying Drivers
Reinstalling Drivers and Utilities
113
Troubleshooting
Manually Reinstalling Drivers
Troubleshooting Software and Hardware Problems
115
You can restore your operating system in the following ways
Using Microsoft Windows System Restore
Restoring Your Operating System
116 did not resolve your operating system problem
Using Dell PC Restore by Symantec
117
Troubleshooting
Before You Begin
Using the Operating System Media
119
Troubleshooting
Adding and Replacing Parts
Adding and Replacing Parts
Before You Begin
Recommended Tools
Before Working Inside Your Computer
Hard Drive
123
Removing the Hard Drive
Returning a Hard Drive to Dell
Replacing the Hard Drive
125
Hinge Covers and Center Control Cover
Removing the Hinge Covers and Center Control Cover
127
Center control cover
Replacing the Hinge Covers and Center Control Cover
Removing the Keyboard
Keyboard
129
M2 x 2-mm screw Keyboard Keyboard tabs
Replacing the Keyboard
Plastic securing bar
Removing the Dimm 1 Memory Module
Memory
131
M2.5 x 5-mm screw
133
Replacing the Dimm 1 Memory Module
Securing clips
Removing the Dimm 2 Memory Module
Tab
135
Replacing the Dimm 2 Memory Module
137
Battery bay
Wireless Mini-Cards
Subscriber Identity Module
Removing a Wlan Card
Captive screw Adding and Replacing Parts
139
Wlan Card M2 x 3-mmscrew 3 antenna cable connectors
Disconnect the antenna cables from the Wlan card
Removing a Mobile Broadband or Wwan Card
Replacing a Wlan Card
141
142
Disconnect the two antenna cables from the Wwan card
Captive screw
Replacing a Wwan Card
143
Flash Cache Module FCM
Removing the FCM
144
FCM Card
Internal Card With Bluetooth Wireless Technology
Replacing the FCM
Removing the Card
145
Coin-Cell Battery
Replacing the Card
146
Card Securing tabs Cable
Removing the Coin-Cell Battery
Replacing the Coin-Cell Battery
Coin-cell battery
147
148
149
Dell QuickSet
Dell QuickSet
150
Traveling With Your Computer
Identifying Your Computer
Packing the Computer
151
Traveling by Air
Travel Tips
152
Getting Help
Obtaining Assistance
153
Getting Help
Technical Support and Customer Service
DellConnect Online Services
Problems With Your Order
AutoTech Service
Automated Order-Status Service
Product Information
Before You Call
Returning Items for Warranty Repair or Credit
156
157
Contacting Dell
Specifications
159
Memory Memory module connector
160
Two 4-pin USB 2.0-compliant connector
TV support Ntsc or PAL in Hdmi modes Specifications
161
LCD interface
Headphones/speakers connector
162
1280 x 800 at 262 K colors
Refresh rate 60 Hz
2235 mm
163
90/107 Japan
Reduced under certain power-intensive
Conditions see Power Problems on
Information on battery life
164
165
Continuous
90W
62 a 90 W continuous
166
Definition of Dell-Installed Software and Peripherals
Appendix
Dell Technical Support Policy U.S. Only
167
FCC Notice U.S. Only
Definition of Third-Party Software and Peripherals
FCC Class B
168
Macrovision Product Notice
169
170
Glossary
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
Video resolution See resolution
186
187
188
189
Index
Index
Index
191
Index
193
Index
195
196