12 Setup and Quick Reference Guide
& 'Dell provides a number of tools to help you if your system does not perform as
expected. For the latest troubleshooting information available for your system, see
the Dell support website at http://support.dell.com. You can also find descriptions
of Dell troubleshooting tools in the section titled “Getting Help” in your online User’s
Guide.
If computer problems occur that require help from Dell, write a detailed description of
the error, beep codes, or diagnostic light patterns; record your Express Service Code
and Service Tag Number below; and then contact Dell from the same location as your
computer.
See "Finding Information and Assistance" on page5 for an example of the express
service code and service tag numbers.
Express Service Code:___________________________
Service Tag Number:___________________________
Your computer includes the following tools that can help you solve a problem when
no other online tools are available.
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To use the Dell OptiPlex ResourceCD while you are running the Microsoft®
Windows® operating system, perform the following steps.
NOTE: To access device drivers and user documentation, you must use the
ResourceCD while you are running Windows.
DELL DIAGNOSTICS — The Dell Diagnostics test various components in your
computer and help to identify the cause of computer problems. For more
information, see "Running the Dell Diagnostics" on page13.
SYSTEM LIGHTS — Located on the front of the computer, these lights can
indicate a computer problem. For more information, see your User’s Guide.
DIAGNOSTIC LIGHTS — Located on the back of the computer, these lights
can indicate a computer problem. For more information, see your User’s
Guide.
SYSTEM MESSAGES — The computer reports these messages to warn you
of current or possible failure. For more information, see your User’s Guide.
BEEP CODES — A series of audible beep codes emitted by your computer
can help identify a problem. For more information, see your User’s Guide.