Using Support Tools

Starting Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell (see “Contacting Dell” on page 61).

1.Ensure that the computer is connected to an electrical outlet that is known to be working properly.

2.Turn on (or restart) your computer.

3.When the DELLlogo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.

This will invoke the Pre-Boot System Assessment (PSA) in some computers.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities disc.

If PSA is invoked:

a.The PSA will start running the tests.

b.If the PSA completes successfully, the following message is displayed: “No problems have been found with this system so far. Do you want to run the remaining memory tests? This will take about 30 minutes or more. Do you want to continue? (Recommended).”

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Dell P03T setup guide Starting Dell Diagnostics From Your Hard Drive, If PSA is invoked